Comments

johnebaker wrote on 4/23/2014, 12:39 PM

Hi

More information is needed:-

At what stage does the error message appear - while MEP is trying to contact the servers or after the patch has been downloaded and is attempting to install.

Have there been any changes to the computer since MEP 15 was installed ie upgrades to the hardware or Windows?

What version of Windows do you have?

MEP 15 is five versions behind the current version and there are no new updates available for it since support stopped for this version (IIRC - 2010/11).

John

Last changed by johnebaker on 4/23/2014, 12:39 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.