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Neat Video Resolution

Pawel-Rybinski wrote on 1/16/2022, 3:39 AM

I have a problem from the very beginning of MAGIX Video Pro X13. I was unable to
work with the new program and still has bugs that prevented me from working. The
neat plugin I care about the most and that's the only reason why I decided to buy
your software. Neat as I work in 4k, when I open MAGIX Video Pro X13 I get a
960x540 video. Thanks to this, I have 6 times less details in the picture. MAGIX
Video Pro X12 doesn't have such a problem, but from July 1st you can't fix a few
bugs. Why do I need an update service when you do not give me a stable software
that I can work on?

Product version:
- Video_Pro_X13_19.0.1.133_DLV_INT
Processor:
- Typ procesora QuadCore Intel Core i7-4790K, 4400 MHz (44 x 100)
Operating system:
- Windows 10
Memory:
- 32G Wilk Elektronik GY1600D364L10/8G
Sound Card:
- Realtek High Definition Audio
Graphics Card:
- NVIDIA GeForce GTX 1060 3GB
Browser:
- Opera 79.0.4143

NeatVideoVersion 5.4.8

Comments

CubeAce wrote on 1/16/2022, 5:04 AM

@Pawel-Rybinski

Hi, and welcome to the user to user forums.

Every 'Upgrade' of any video editing program normally comes at a cost if any of the hardware is no longer supported by the new program.

Did you check for the needed specifications before purchasing? Link

The Intel HD 4600 is no longer the base GPU for use within the program.

If in the program settings the Intel processor is set for any of the program functions of Import / Processing / or Export, try changing that function to your nvidia card.

People here are using Neat Video within VPX 13 and MEP 2022 with no ill effects so not a bug but could be a lack of computer resources. There has also been no recent update to the HD 4600 driver from Intel.

Ray.

johnebaker wrote on 1/16/2022, 7:00 AM

@Pawel-Rybinski

In addition to @CubeAce comment re the processor and GPU.

. . . . Neat as I work in 4k, when I open MAGIX Video Pro X13 I get a 960x540 video. . . . .

What is the version number of NeatVideo, and do you have the Pro or Home version installed?

John EB
Forum Moderator

Pawel-Rybinski wrote on 1/16/2022, 8:35 AM

NeatVideoVersion 5.4.8 Pro

I will try to disable the Intel card from the motherboard bios and run neat video again.

Unfortunately, opting for a graphics card did not help. Reinstalling the program did nothing ...

Loading Win 10 x64 the latest unfortunately does not help. The problem occurs on the other computer as well. AMD processor ... Any of you have any idea how to prevent this? The Magix bottom bracket knows about this problem but does nothing about it. Please help.

CubeAce wrote on 1/16/2022, 11:36 AM

@Pawel-Rybinski @johnebaker

Hi.

The problem could be with Neat Video. This is from their products specification page.

Ray.

Pawel-Rybinski wrote on 1/16/2022, 12:30 PM

I have written with Neat Video support many times and they have provided Magix Support with information. Unfortunately, nothing has changed since then. I sent them a clip and a project so that they could repeat the problem and I have confirmation that it occurs. From the moment of its introduction, I have no support and I am still working on Magix Pro X12 because everything works quite correctly there, but definitely slower. That's why I wrote the post because I hope that maybe someone had a similar problem and somehow solved it.

johnebaker wrote on 1/16/2022, 12:45 PM

@Pawel-Rybinski, @CubeAce

Hi

More questions -

What are the Project settings for resolution and framerate?
What version number are the installed drivers for the GTX 1060? The latest drivers are:

Gaming Ready (GRD) v 511.23 (30.0.15.1123)

Studio driver (SD) v511.09 (30.0.15.1109)

The GTX 1060 is more than capable of handling NeatVideo - the specs call for

NVIDIA video drivers supporting CUDA 8 or newer
CUDA-capable NVIDIA GPU with compute capability 3.5 or higher

The GTX 1060 meets these requirements with support for CUDA 8+, and a compute capability of 6.1.

In the Program Settings, Device options tab, the Import, Processing and Export optiions should be set to the GTX 1060.

Then run the Optimizer, Tools, Preferences, Performance tab, in NeatVideo to allow it to determine ans set the best parameters for performance

John EB

Pawel-Rybinski wrote on 1/16/2022, 3:37 PM

One video is worth more than 1000 words. Please watch this video on Youtube.

CubeAce wrote on 1/16/2022, 5:22 PM

@Pawel-Rybinski

You didn't mention you were running a 4K 10 bit monitor.

Have you ticked the box to handle a 10 bit monitor in the program settings?

Ray.

browj2 wrote on 1/16/2022, 5:30 PM

@Pawel-Rybinski @johnebaker

Hi,

Using VPX13 and a 1920x1080 project and video clip, I get the same thing in Neat Video - 960x540 - unless I put the Preview Monitor on my second screen (4K) at a larger size, then I get 1920x1080 in Neat Video.

@Pawel-Rybinski Are you able to increase the size of the Preview Monitor or use a second screen with the Preview Monitor at full screen?

John CB

Pawel-Rybinski wrote on 1/16/2022, 5:36 PM

@Pawel-Rybinski

You didn't mention you were running a 4K 10 bit monitor.

Have you ticked the box to handle a 10 bit monitor in the program settings?

Ray.

yes

Pawel-Rybinski wrote on 1/16/2022, 5:51 PM

@Pawel-Rybinski @johnebaker

Hi,

Using VPX13 and a 1920x1080 project and video clip, I get the same thing in Neat Video - 960x540 - unless I put the Preview Monitor on my second screen (4K) at a larger size, then I get 1920x1080 in Neat Video.

@Pawel-Rybinski Are you able to increase the size of the Preview Monitor or use a second screen with the Preview Monitor at full screen?

John CB

It works!!!! I don't know how you knew but it really worked. This is a clear magix bug then. You have to report it so that they can fix it because it is rather difficult to edit it. I will upload a video of how it works.

browj2 wrote on 1/16/2022, 7:18 PM

@Pawel-Rybinski

Great to hear!

The problem is that I don't think that Magix will be very receptive saying that it is a Neat Video problem. I'll take a look at the Neat Video site to see how to ask them.

John CB

Pawel-Rybinski wrote on 1/16/2022, 7:23 PM

Look pls

Pawel-Rybinski wrote on 1/16/2022, 7:26 PM

@Pawel-Rybinski

Great to hear!

The problem is that I don't think that Magix will be very receptive saying that it is a Neat Video problem. I'll take a look at the Neat Video site to see how to ask them.

John CB

@Pawel-Rybinski

Great to hear!

The problem is that I don't think that Magix will be very receptive saying that it is a Neat Video problem. I'll take a look at the Neat Video site to see how to ask them.

John CB

THANK YOU

johnebaker wrote on 1/17/2022, 2:09 AM

Hi John

What scaling factor do you have set for the 4K monitor?

John EB

Pawel-Rybinski wrote on 1/17/2022, 3:08 AM

150% by default windows 10 set it so. When I change it to 100%, the icons are tiny.

johnebaker wrote on 1/17/2022, 3:51 AM

@Pawel-Rybinski

Hi

It was seeing that you had the scaling factor set to 150% in the video that prompted the question to @browj2 .

What resolution do you get in NeatVideo if you set the scaling to 100% ?

I agree the icons, text etc are too small on a 4K monitor.

John EB

Pawel-Rybinski wrote on 1/17/2022, 7:22 AM

Unfortunately, scaling to 100% has no effect. I just need to enlarge the window or select the minimize option in the program, then everything works in 4k.

browj2 wrote on 1/17/2022, 7:55 AM

Hi John EB,

The 4K screen is 3840x2160, 150%, the FHD screen is 1920x1080, 100%.

I first used the default layout for VPX on the FHD screen, which gave me 960x540.

On the 4K screen, I had to increase the window that I moved over from the FHD screen until I got 1920x1080. I didn't note the size required.

John CB

Pawel-Rybinski wrote on 1/17/2022, 12:50 PM

@johnebaker

Hi John EB,

The 4K screen is 3840x2160, 150%, the FHD screen is 1920x1080, 100%.

I first used the default layout for VPX on the FHD screen, which gave me 960x540.

On the 4K screen, I had to increase the window that I moved over from the FHD screen until I got 1920x1080. I didn't note the size required.

John CB

Part II

Pawel-Rybinski wrote on 1/26/2022, 1:59 PM

Sorry, but is there a problem with stabilization of interlaced material and mercali v5 ??? The picture tears and tears. I thought they already fixed it .... Hmmm ... It's sad that after such a time since the new version was released, there are so many bugs. Unfortunately, I tried to edit footage from an amateur camcorder in the AVCHD 50i and the footage isn't exported correctly. Does not deinterleave properly. Please, how do you deal with it?

emmrecs wrote on 1/27/2022, 3:38 AM

@Pawel-Rybinski

Please create a new post with your latest question since it is clearly not directly related to the use of NeatVideo.

This thread will be closed.

Jeff
Forum Moderator

johnebaker wrote on 1/27/2022, 3:45 AM

@Pawel-Rybinski

Hi

. . . . . I tried to edit footage from an amateur camcorder in the AVCHD 50i and the footage isn't exported correctly. Does not deinterleave properly. Please, how do you deal with it? . . . .

If you are exporting to AVCHD or another format that supports Interlaced video then you should have the option to select the Field/Scan/Interlace order, ie Top field first or Bottom field first.

Which you use should match the video being imported.

If you do not know the field/scan order download and install MediaInfo and analyse one of the AVCHD 50i clips - see this tutorial if you are not familiar with MediaInfo, on how to setup MediaInfo and analyse a video clip.

In the analysis look for these lines in the Video section of the Text view in MediaInfo:

Scan type : Interlaced
Scan type, store method : Separated fields
Scan order : Top Field First

Note: if exporting to h.264/AVC or h.265 (HEVC) these are progressive only formats.

HTH

John EB