Need Help To Re-Validate My License

Anthony-Epperson wrote on 6/19/2020, 4:26 AM

I am not familiar with this type of forum, so I hope I am posting this in the right place. If not, please direct me as to where I should be posting. I had posted this message before but apparently in the wrong area (an accident) and the response I got from another user was as rude and mean as can be.

My MAGIX Audio & Music Lab 2014 Premium program is saying my license needs to be verified again (within 4 days) but every time I try to do that, it says it "cannot save the unlock key to the hard drive" and that the program cannot be used until the license is verified.  I use this program all the time and I love it.  All my music files stem from this program.  

Can someone kindly help me re-confirm my license (I have the license #, it just keeps saying it can't save the validation to my hard drive). I've had to re-confirm my license number many times over the years and never had this problem before. I am hoping someone can tell me how to re-confirm my license so I can continue to use this great program. 

Also, is there a way to call MAGIX USA? They seem to be hiding from their own customers. Very odd.

Comments

emmrecs wrote on 6/19/2020, 4:51 AM

@Anthony-Epperson

Thank you for reposting this to the correct area! (I might take some considerable exception to your description of me as being as rude and mean as can be but I will ignore it and treat it as you having the right to express an opinion!)

As I wrote in my previous response to you, these are user to user forums, not a contact for Magix Support (and no, there is no telephone number you can call. All Magix Support is via the link I gave you previously to create a Support ticket.) All posters here, including moderators like myself, are NOT Magix employees but simply fellow-users. We have no access to any registration data.

One other thought: the fact that the error message says it cannot save the validation data to (your) hard drive may suggest this is a problem caused by Windows 10 "Protected Folders". Do you have this turned on?

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Anthony-Epperson wrote on 6/19/2020, 5:00 AM

I will look tomorrow and see if Protected Folders' is turned on -- thank you for that information. I do know this is a user to user forum -- I have my License Number for the program and do not need anyone to look it up. As you suggested, I also sent a support request to Magic Sales (the link you provided) -- and, again, I sincerely appreciate your help. Kindest regards.

Anthony