.......that attempts to get support for a product could get any worse than from Sony. but Magix trumps anything Sony ever did. I purchased a product two days ago (SFP11 365 version) and needed support for an issue.
I go to the website and navigate to support.
I enter my question.
I'm told I need to buy a support voucher because my last registered product is too old.
I figure I need to register the new product.
upon trying I'm told the new product is registered.
I figure I used a different street and email address to purchase the product.
upon trying to update my information I'm told that every email address I enter is already used and I should pick a new one or use the former identity.
WTF!?!?!? I can't get support for a new product because it's not registered, even though it is registered. I can't change a critical piece of information in my profile because all my email addresses are "used."
I go back to SF4 and Sonic Foundry. but if I have to move elsewhere (and take an entire enterprise's worth of business with me) I will. Effin' ridiculous...