New install crashes on startup

sbovino wrote on 6/1/2017, 10:43 PM

I just downloaded the newest version on my new pc. It crashes right after the dialogue about creating a new project. I have installed and unistalled and installed again. Attached is the crash log and my complete configuration. Any suggestions are most welcome. Thanks

Crash log

----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  31.05.2017  22:57
----------------------------------------------------------------------
CrashDump 20170531_225735_v16.0.1.22.dmp successfully written

Error in module "MagixOFA_u_x64.dll" (Load address: 0x00000000210A0000) to address 0x00000000210DE8DC (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00001678)
  00000000210de8d4   11 4b 30 bb 02 00 00 00 
  00000000210de8dc > 48 8b 3f 48 85 ff 0f 85 
  00000000210de8e4   f8 fc ff ff 49 8b 45 10 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    15.08.2016  10:26      8007ac61

Memory Allocation
Base:        1.176
PE:        176
Pages:        65.536

PI:        8.328
PI_TEMP_DATA:    13.824
SI:        218.688
SI_TEMP_DATA:    156.160
FSI:        0

Blocks:        0
Temporary:    0
BE:        0
PLE:        714.000
BE Pool:        96
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    0(0)
V.cache mapped:    0(0)
Video:        5.184.080(5.184.080/0)
Bitmap:        0

Video thumbs:    0(0)
SI Display Cache:    1.409.600
PLE Display Cache:    0

Buffer:        0
Pointer:        0

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.911.668

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    0
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    453 MByte

TLS:        993
MXGUI:        41.016.060
Sum:        54.804.530

Processor [46]  4200MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 667 MB             Max Used Memory: 668 MB
Free Virtual Memory: 33124 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
00000000210DE8DC  000000005302FDF0  MxOSAL::MxCriticalSectionLock::IsLocked+2D93C
0000000021156964  000000005302FE30  DllRegisterServer+407EC
00000000211565A1  000000005302FEB0  DllRegisterServer+40429
00000000211551B0  000000005302FEF0  DllRegisterServer+3F038
000000002132FFC3  000000005302FF20  DllRegisterServer+219E4B
000000002133007C  000000005302FF50  DllRegisterServer+219F04
00007FFC834B8364  000000005302FF80  BaseThreadInitThunk+14
00007FFC83DA5E91  000000005302FFD0  RtlUserThreadStart+21


----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  31.05.2017  22:59
----------------------------------------------------------------------
CrashDump 20170531_225933_v16.0.1.22.dmp successfully written

Error in module "MagixOFA_u_x64.dll" (Load address: 0x0000000020F70000) to address 0x0000000020FAE8DC (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00002314)
  0000000020fae8d4   11 4b 30 bb 02 00 00 00 
  0000000020fae8dc > 48 8b 3f 48 85 ff 0f 85 
  0000000020fae8e4   f8 fc ff ff 49 8b 45 10 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    15.08.2016  10:26      8007ac61

Memory Allocation
Base:        1.176
PE:        176
Pages:        65.536

PI:        8.328
PI_TEMP_DATA:    13.824
SI:        218.688
SI_TEMP_DATA:    156.160
FSI:        0

Blocks:        0
Temporary:    0
BE:        0
PLE:        714.000
BE Pool:        96
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    0(0)
V.cache mapped:    0(0)
Video:        5.184.080(5.184.080/0)
Bitmap:        0

Video thumbs:    0(0)
SI Display Cache:    1.409.600
PLE Display Cache:    0

Buffer:        0
Pointer:        0

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.911.668

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    0
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    454 MByte

TLS:        995
MXGUI:        40.965.992
Sum:        54.754.462

Processor [46]  4200MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 663 MB             Max Used Memory: 663 MB
Free Virtual Memory: 33029 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
0000000020FAE8DC  0000000055B1FDF0  MxOSAL::MxCriticalSectionLock::IsLocked+2D93C
0000000021026964  0000000055B1FE30  DllRegisterServer+407EC
00000000210265A1  0000000055B1FEB0  DllRegisterServer+40429
00000000210251B0  0000000055B1FEF0  DllRegisterServer+3F038
00000000211FFFC3  0000000055B1FF20  DllRegisterServer+219E4B
000000002120007C  0000000055B1FF50  DllRegisterServer+219F04
00007FFC834B8364  0000000055B1FF80  BaseThreadInitThunk+14
00007FFC83DA5E91  0000000055B1FFD0  RtlUserThreadStart+21


----------------------------------------------------------------------
MAGIX Movie Edit Pro Premium  31.05.2017  23:04
----------------------------------------------------------------------
CrashDump 20170531_230431_v16.0.1.22.dmp successfully written

Error in module "MagixOFA_u_x64.dll" (Load address: 0x0000000004140000) to address 0x000000000417E8DC (Exception 0xc0000005 "ACCESS_VIOLATION")

Unknown Thread   (ThreadID: 00001fc0)
  000000000417e8d4   11 4b 30 bb 02 00 00 00 
  000000000417e8dc > 48 8b 3f 48 85 ff 0f 85 
  000000000417e8e4   f8 fc ff ff 49 8b 45 10 

Main Thread
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

Videodeluxe.exe    15.08.2016  10:26      8007ac61

Memory Allocation
Base:        1.176
PE:        176
Pages:        65.536

PI:        8.328
PI_TEMP_DATA:    13.824
SI:        218.688
SI_TEMP_DATA:    156.160
FSI:        0

Blocks:        0
Temporary:    0
BE:        0
PLE:        714.000
BE Pool:        96
PLE Pool:        0
wHdr/inst:    0
B.cache inproc:    0
B.cache outproc:    0(0)
B.cache mapped:    0(0)
V.cache outproc:    0(0)
V.cache mapped:    0(0)
Video:        5.184.080(5.184.080/0)
Bitmap:        0

Video thumbs:    0(0)
SI Display Cache:    1.409.600
PLE Display Cache:    0

Buffer:        0
Pointer:        0

Title:        0
Memory GF:        0
Memory GF Zero:        0
Memory GF Zero_Dyn:        0
Memory GF Dyn:        0
Memory TT:        0
Audio Effect:        50
PPE:        0

Video Monitor:    0
malloc/free:    0
DIB:        5.911.668

VP: admin:        0
VP+Trans: privateData:        0
Transitions::        0

Frame Cache:    0
EXIF:        0
VSW:        0
DVDMAKER:    0
global UI (malloc):    0
global UI (valloc):    0
NOWAGGLE:    0
MP3 Reader:    0
JPEG buffer:    0

Private Bytes:    443 MByte

TLS:        997
MXGUI:        40.965.992
Sum:        54.754.462

Processor [46]  4200MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 659 MB             Max Used Memory: 659 MB
Free Virtual Memory: 34589 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
000000000417E8DC  00000000544EFDF0  MxOSAL::MxCriticalSectionLock::IsLocked+2D93C
00000000041F6964  00000000544EFE30  DllRegisterServer+407EC
00000000041F65A1  00000000544EFEB0  DllRegisterServer+40429
00000000041F51B0  00000000544EFEF0  DllRegisterServer+3F038
00000000043CFFC3  00000000544EFF20  DllRegisterServer+219E4B
00000000043D007C  00000000544EFF50  DllRegisterServer+219F04
00007FFB99A38364  00000000544EFF80  BaseThreadInitThunk+14
00007FFB9AE35E91  00000000544EFFD0  RtlUserThreadStart+21
;

 

Config

MB / CPU Combo w/ Intel Core (Socket 1151)
w/ Core i7 7700K (4 x 4.4GHz CPU - 8MB Cache +HD630 Graphics)
Asus Prime B250M-C
32GB DDR4-2400 (2x16GB Kit)
Ultimate Cooling Package
1TB - SSD
Windows 10 Pro
700W - Power Supply
nVidia GeForce GTX1050 Ti - 4GB
 

Comments

johnebaker wrote on 6/2/2017, 2:16 AM

Hi

The crashing DLL is associated with the Online capabilities of Movie Edit Pro (MEP), in this case it is probably trying to access the news server to check for the latest news, which has been known to cause issues.

With MEP closed, use Windows Explorer to locate the file videodeluxe.ini - if you accepted the default installation locations it should be located in the folder

C:\Users\username\AppData\Roaming\MAGIX\Videodeluxe23_premium

where username is the name you use to login to the computer.

Delete or rename the file then start MEP - the file will be recreated.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

sbovino wrote on 6/2/2017, 12:56 PM

Thanks for the info. I did as you suggested and I am getting the same result. Any other ideas? Thanks again

johnebaker wrote on 6/2/2017, 1:53 PM

Hi

Try re-installing following this procedure.

. . . . I have installed and unistalled and installed again. . . . .

This will not fix a lot of issues unless you also cleared out the files that are left behind - the un-installer knows nothing about these files because they are created the first time the program is run.

It is also a good idea to check that the Windows 10 installation is OK, even though you may not have upgraded from Windows 7 or 8.

HTH

John EB

Last changed by johnebaker on 6/2/2017, 1:56 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.