New registration of sequoia 16

vilius-n wrote on 12/5/2022, 5:00 AM

Hi, I have a problem registering sequoia on the second KEy from Wibu systems. The first one is ok, but I somehow, have a cm container, which neither of my machines works, and it is not possible to move the license. In the "Depot" site says, "Not completed" but when I try to complete it, it gives a different errors. So whatever the way I try to finish registration, a get a different kinds of errors, in the "depot" site or my "wibu" software. When i go to wibu site, i get german language wich i do not understand.

I try to get help via phone. But nowbody is responding, and robot sends me to forums. Maybe there is some people who can helpm me out.


emmrecs wrote on 12/5/2022, 5:13 AM


Welcome to the Magix user to user forums.

Unfortunately, I suspect there are almost no users of Sequoia who visit and post here.

However, are you aware there is a dedicated forum for Samplitude Pro and Sequoia here? I would strongly recommend you register at and repost your question there.


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SP. wrote on 12/5/2022, 5:17 AM

@vilius-n Have you called the phone number in the Help menu or another one? Magix support is currently short on staff.

You could also try or change the forum language to German and click on the SUPPORT link at the top of the page and use the chat feature to contact support (available between 11.00 and 14.00 MET on Monday, Wednesday, Thursday and Friday). But I don't know how well they can handle questions in English.