Hello

I'm running VPX9.211 on a win10 build 17093.

my mts files are ok . they open well in studio 21 and play well too

tia

rui carvalho

Hi. Thanks for the update.

But please answer ALL the questions in my post.  We still know very little about your computer. Did you follow the advice to have MediaInfo check the details of your files? Have you ensured that VPX and your video files have the same audio sampling rate?

The fact that Studio 21 can successfully play your files is, unfortunately, no help in diagnosing what the problem is with VPX.

Jeff

Hello this is info from my file in mediatab

===================== General =====================
Id                          : 0 (0x0)
Complete name               : H:\Import Video Data\TVD_AVCHD\20171212\20171212\20171212194812.mts
Format                      : BDAV
Format info                 : Blu-ray Video
File size                   : 1.91 GB
Duration (ms)               : 11mn 21s
OverallBitRate_Mode/String  : Variable
Total bitrate               : 24.0 Mbps
OverallBitRate_Maximum/Stri : 24.0 Mbps

===================== Video =====================
Id                          : 4113 (0x1011)
MenuID/String               : 1 (0x1)
Format                      : AVC
Format info                 : Advanced Video Codec
Format profile              : High@L4.0
Use of CABAC                : Yes
RefFrames                   : 2 frames
Format settings - GOP       : M=3, N=12
Codec Id                    : 27
Duration (ms)               : 11mn 21s
Bitrate mode                : Variable
Bitrate                     : 22.7 Mbps
Width                       : 1 920 pixels
Height                      : 1 080 pixels
Aspect ratio                : 16:9
Framerate                   : 25.000 fps
Colorimetry                 : YUV
Colos space                 : 4:2:0
Bit depth                   : 8 bits
Scan type                   : Interlaced
ScanOrder/String            : Top Field First
Bits/(Pixel*Frame)          : 0.438
Stream size                 : 1.81 GB (95%)

===================== Audio =====================
Id                          : 4352 (0x1100)
MenuID/String               : 1 (0x1)
Format                      : AC-3
Format info                 : Audio Coding 3
Format settings mode extens : CM (complete main)
Format_Settings_Endianness  : Big
Codec Id                    : 129
Duration (ms)               : 11mn 21s
Bitrate mode                : Constant
Bitrate                     : 256 Kbps
Channel(s)                  : 2 channels
ChannelPositions            : Front: L R
Sampling rate               : 48.0 KHz
Bit depth                   : 16 bits
Compression_Mode/String     : Lossy
Video_Delay/String          : -80ms
Stream size                 : 20.8 MB (1%)
 

Info from magix media properties

Name:    20171212194812.mts
Play time:    00h 11min 21s 3 Frames
Filename:    H:\Import Video Data\TVD_AVCHD\20171212\20171212\20171212194812.mts
File Size:    1.91 GiB
File play time:    00h 11min 21s 3 Frames
Date:    12.12.2017 19:59:34
Software:    
Copyright:    
Comment:    
Resolution:    1920 x 1080 pixel
Ratio:    16:9
Import module:    MPEG Import Module
Frame rate:    25.00 frames/s
Color depth:    8 bit
Color sampling:    4:2:0
Color profile:    n.a.
Camera lookup table:    
Scene:    
Take:    
Initial tempo:    ---
Source of time information:    Couldn't find out the tempo of that sample.
Total:    0.0
Arrangement:    0.0
User (Time Processor Effects):       
Total:       
User (Time Processor Effects):       
Record datetime:    12-12-2017 19:52:17
Record datetime:    12-12-2017 19:52:17
Iris position in terms of F number:    3
Automatic gain control:    6
White balance mode:    7
Focus mode:    Manual focus
Vertical panning direction:    The opposite direction of the vertical scanning
Image stabilizer:    Off
Horizontal panning direction:    The opposite direction to the horizontal scanning
Electric Zoom:    Off
Magnification of electric zoom:    8.5
Shutter speed:    1/59
Maker:    4113
Camera model name:    12803
 

TIA

Rui Carvalho

hello

is only in avcdh files that audio doesn't work.

any help?

TIA

Rui Carvalho

@ruivarela

Can you post a short eg 10 sec clip, with audio, from the camera up to somewhere like Dropbox for us to test - do not post it to the forum, Youtube, Vimeo etc as they will convert the file - we need the file to be as you have it.

Thanks

John EB

Hello

After uninstall and reinstall VPX always the same

a short mts file

https://1drv.ms/f/s!Am6it7iUTRG2bbOWSQh0Y7VORhw

Hi.

Thanks for the file. But you were asked to post a "short eg 10 second clip". It's currently downloading to my machine and is already at 265 MB as a zipped file! Thankfully I have quite a fast internet connection; other users may not! I assume from the OneDrive listing you have actually posted the entire 4 minutes 11 seconds file?

Jeff

Later Edit: the download failed, due to a "Network Error" when it was just slightly less than 500MB! You cannot seriously expect users to download a file of such a size. Please export a short range from the file, about 10 seconds, that demonstrates the problem and then post that to OneDrive and provide the link here.

Hi

I have tested the video file in VPX 15.0.5.211 on Windows 10 1709 and it works fine.

Check your audio settings in the Program settings as shown below

If you have the audio on a separate track and the waveform displayed (Ctrl H then Shift+E if not) do you see the audio as shown below?

HTH

John EB

hello

I have audio and video in separate track and don't display audio curve

Hi Rui,

I also tested the file on my Surface Pro 4. No problem with the audio file.

Did you do the Shift+E to see the audio curve?

Open the mixer and start playback. Do you see any volume gain on track 2, assuming that the audio is on track 2?

The track is not muted by any chance?

Hi

Yes nothing do see. No i dont see nothing. No is not muted

Hi

If you are not seeing anything then there is no audio being imported.

Try the following - right click the video portion of ythe clip and select Audio functions, Restore original sound - if this option is not there then you have the original sound imported.

Can you also post a screenshot of the Program settings (Y key) , Video/audio tab

John EB