No audio from .mts files

Glenn-Woiler wrote on 3/27/2019, 6:46 PM

So, I been editing from .mov files as there have been a few updates. I go to do a quick edit from my old Panasonic camera - .mts files, and no audio! I reboot, restart, let the latest update install.... nothing. I was in a hurry! What is up? I guess I need to unpack the other laptop [traveling] and edit in resolve? What is going on??? .mp4 files play audio... .mov files play audio... but no to .mts. I am on a Lenova laptop with 8 gigs ram, Windows 7 pro, and it has been solid... The files play audio just fine from Windows Explorer.

Comments

browj2 wrote on 3/27/2019, 9:07 PM

Hi,

VPX version 16.0.2.322, Windows 10 1809, my old mts files from my Canon work fine; I have audio.

John CB

Glenn-Woiler wrote on 3/27/2019, 9:33 PM

Hi,

VPX version 16.0.2.322, Windows 10 1809, my old mts files from my Canon work fine; I have audio.

John CB

I am up to this version. Not sure why no audio. Nothing has changed. Strange

gmlotkow wrote on 3/27/2019, 9:49 PM

This sounds familiar to me too, but backwards. I could edit Panasonic.mts files for years, I did an edit with Apple.mov, things went downhill (no audio) and I had to wipe my disc, reload Win10 and everything else before VPX worked correctly again.

Looking back, it been a pretty regular procedure for me.

Glenn-Woiler wrote on 3/27/2019, 9:59 PM

This sounds familiar to me too, but backwards. I could edit Panasonic.mts files for years, I did an edit with Apple.mov, things went downhill (no audio) and I had to wipe my disc, reload Win10 and everything else before VPX worked correctly again.

Looking back, it been a pretty regular procedure for me.

Not a good prospect. I think first I wold rather roll back to the 15.xxx series of VPX before messing with Windows 7. I did edit a project last week... oh... that was .mp4...! So, Maybe .mts files have not worked since going from 15 to 16? ahhhh.....

johnebaker wrote on 3/28/2019, 5:30 AM

@Glenn-Woiler

Do you lose the audio on existing projects only or does it occur in a new project as well?

Have you tried resetting the program back to its default settings - File, Settings, Reset program to defaults - note this will reset any customisations you have made to the folder locations etc.

John EB

Glenn-Woiler wrote on 3/28/2019, 7:12 AM

@Glenn-Woiler

Hi

Do you lose the audio on existing projects only or does it occur in a new project as well?

Have you tried resetting the program back to its default settings - File, Settings, Reset program to defaults - note this will reset any customisations you have made to the folder locations etc.

John EB

Audio plays from a project made with the older version of VPX. So... now what? Nothing that I can figure, has changed. The .mts files play back fine from double clicking in the explorer [file manager]. I did reset VPX and then had to go reconfigure folders and other little presets. I am stuck.

Glenn-Woiler wrote on 3/28/2019, 7:52 AM

@Glenn-Woiler

Hi

Do you lose the audio on existing projects only or does it occur in a new project as well?

Have you tried resetting the program back to its default settings - File, Settings, Reset program to defaults - note this will reset any customisations you have made to the folder locations etc.

John EB

I went to use some clips from a year ago and there was no audio. I tried clips that I never used, and clips that had been used in VPX long ago. No waveform on the timeline clip.

shgrude wrote on 3/28/2019, 7:58 AM

@Glenn-Woiler

Have you tried the fix suggested by @DugsBugs in this post?

https://www.magix.info/uk/forum/can-t-hear-sound-on-mts-files--1206332/#ca1445654

Glenn-Woiler wrote on 3/28/2019, 6:28 PM

@Glenn-Woiler

Have you tried the fix suggested by @DugsBugs in this post?

https://www.magix.info/uk/forum/can-t-hear-sound-on-mts-files--1206332/#ca1445654

BINGO. Downloaded the update that it requested, and .mts files now play audio. Thanks! What is strange is, I could open an old project and the audio played fine. I could create a new project, and take the same video clip, and VPS would not play the audio. Go figure. Thanks again. 😊

Glenn-Woiler wrote on 3/28/2019, 6:35 PM

Just one more thing.... I imported all the "problem" files, and all had audio except the first which had a file name of 0000.mts I renamed it with a word instead of zeros, and it played audio. Very strange. I made sure I deleted any created files from VPX first though. OK.... Never use a file name with all zeros!~

DugsBugs wrote on 3/28/2019, 6:36 PM

@Glenn-Woiler
Sometimes the program asks you to download and other times you need to make the surround change in audio settings. I panicked when it first happened to me because all my sony and canon cameras are mts.
Glad it worked.
Doug.

Glenn-Woiler wrote on 3/28/2019, 6:45 PM

@Glenn-Woiler
Sometimes the program asks you to download and other times you need to make the surround change in audio settings. I panicked when it first happened to me because all my sony and canon cameras are mts.
Glad it worked.
Doug.

I have the new BMPCC4K and will not be using the Panasonic camera much anymore... but to get blindsided was a surprise!

Glenn-Woiler wrote on 3/29/2019, 7:47 AM

BM emailed me today and gave this fix... very similar...

<<The error is related to a Windows update which causes problems with the AC3 stereo sound. However, there is a way to work around the error:>>

Please try this:

1. Start the program and create an empty project. There you can import any video or photo file
2. Click on "File > Export movie > Video as MPEG video...". (NOT MPEG4!)
3. select preset "Standard PAL AC3"(or NTSC, depends on your location) and start export
4. Now a message should appear to download an extension package. Download this one

The problem should be solved afterwards.

Thank you for contacting Magix Support.

Best regards,
Tobias Schröder