johnebaker wrote on 6/28/2020, 3:37 PM


Hi and welcome to the forum.

Has your Update Service expired?

If so then is no access to the Online Catalogue design galleries and the software reverts to the basic version on reinstall - see this Update Service document.


John EB




Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Mike-Searle wrote on 6/28/2020, 4:01 PM

Thanks, John. No, I have only just purchased it. This would not account for there being no content whatsoever in the Designs Gallery. XDP has expired but I still have content. I have gone back to WDP as I have no need of XDP