Comments

johnebaker wrote on 7/7/2021, 10:56 AM

@Jimgi

Hi and welcome to the forum

We need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full.

Download and install MediaInfo and analyse one of the clips not showing the image and post the results from the Text view of MediaInfo.  

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Bol wrote on 7/7/2021, 12:42 PM

@Jimgi

Hallo Jimgi,

You have installed Movie Edit Pro plus 2021. If you don't have a picture but you do have sound, it is possible that your video card does not support hardware acceleration during playback.

You can solve this by going to:

  • file / settings / program... (hotkey "Y")
  • Click on the Import/Export tab
  • Remove the checkmark from: "Hardware acceleration when displaying, if possible"
  • Close and restart MEP 2021 plus.
  • If all goes well, you should now have video and audio again.

Good luck, Rob

Als een kwestie onoplosbaar lijkt, komt dat niet omdat je de oplossing niet ziet, maar omdat je het probleem niet ziet.

If an issue seems unsolvable, it is not because you do not see the solution, but because you do not see the problem.

„Wenn ein Problem unlösbar erscheint, liegt es nicht daran, dass man die Lösung nicht sieht, sondern weil man das Problem nicht erkennt.“

PC -1-

PC -2-

Jimgi wrote on 7/7/2021, 3:59 PM

Thanks, Rob. That worked fine. BTW: how do I change USA to UK below the line here? I ain't a Yank.

johnebaker wrote on 7/7/2021, 4:04 PM

@Jimgi

Hi

. . . . how do I change USA to UK below the line here . . . .

You can't - the UK/GB version of the site was rolled together with the US site.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.