My current version of AP10 is V 10.0.2.20 when updating to the new version (10.0.03) I receive a notice that AP10 is already installed. (see attachments) Has anyone else had this problem? If so, how did you solve this issue? By the way I tried this update 3 times with a computer reboot after each attempt. Cheers
If you have used a (public) beta before, it might be necessary to uninstall the previous ACID version manually (via the standard windows procedure: "Programs and Features", removal, etc.). Then you can install the current version. This is caused by a different versioning system for beta builds and release builds. Sorry for the inconvenience.
wrote on 6/3/2020, 9:42 AM
Frank, Beta version was uninstalled and an 'Official' version of AP10 was reinstalled. Just so you know, the official version came from my account with Magix under 'My Products'. It was (is) the version that Magix was officially putting out as of yesterday morning, Version 10.0.2.20.if you look at my original post you'll see the current version number. The update still wouldn't install.
And still no meaningful reply from Magix. That's why I'm migrating over to Cubase 10. Great DAW and superior customer support. If you call with a question or issue they actually answer the phone and address your concerns.
Magix is a black box.
wrote on 6/3/2020, 11:43 AM
Hi John, I do, I do understand your (and sometimes my) frustration. But there are people at Magix that are trying real hard to solve the issues with AP. Maybe slower than we'd like but there are people trying.
I think all the real problems with AP started when it was converted to a 64bit platform. Remember that all versions up to AP8 were 32bit and that the initial program code was written by Sound Forge and later by Sony. Magix is now the 3rd company to own this program and they're dragging it (slowly some would say) into the modern age. I think you also have support issues because Magix is a Germany company based in Berlin, there fore time and language issues. I'm sure I sound like I'm making excuses for Magix but I think I'm looking at the practical issues you and I are facing. Could they do a better job with support? H3LL yes, could they not charge us for a 'new' version when in fact it's just a needed update to a current version, yes....shall I go on?
All the best to you John and yes Cubase is a great DAW....Cheers
Hi Max, I guess my main issue is their lack of support. I have been using this software since it's inception and Sound Forge from the time before it was sold to SONY. They always had great support and as a new user I always had many questions but they were always there to help. Now I work with many companies in EU and Asia and they are all very responsive to end-user questions regardless of what country they are in. I have sent many e-mails to Magix customer support. Always days to get a reply and the reply was usually not helpful. The default reply was and is always uninstall and reinstall the software. Let's see what Magix comes back with. It may take a while.
Hello dear ACID Pro 10 users, unfortunately an error has crept into the update server. The current version is 10.0.2.20. After installing this update, please ignore the further prompts to install 10.0.3.20. We will solve the problem as soon as possible. Thank you for your understanding and we apologize for the inconvenience. Best, Torsten and the ACID dev team
Hi Torsten, Thanks for the info. Unfortunately for me., the install deleted all the Magix plugins and deleted the Native Instruments Kontakt 64bit. I managed to reinstall the Magix VST plugins but not the NI Kontakt.