Open GL driver error

grace-feloowship wrote on 5/25/2017, 12:17 AM

All of a sudden my Audio Cleaning Lab software will not run. I reinstalled it. I deleted it and reinstalled it. I even, stupidly, bought another copy, just to see if that would work. Now I'm out $34.95, plus my initial purchase price. No one from Magix will help at all. The phone number on the website is for sales only, not tech support. It was a great product when it worked, but that is not the case anymore. AND I bought the software again. The error, everyone knows is "Can't find the name of Intel ICD Open GL driver" I was on with Dell Premium Support for more than an hour as their tech tried to fix it. They updated everything and did everything they could, but no luck. Magix said they would have someone get in touch with me, but the joke is on me. The fix on this forum didn't work at all. I need to do a video every week. I did over 20 videos in our series with the Audio Cleaning Lab. BUT NO MORE AND NO HELP!! I have a new Dell XPS 13, Windows 10's latest version, all updated Intel drivers, what else can I do?

Comments

emmrecs wrote on 5/25/2017, 3:52 AM

Hi, and welcome to the Magix forums.

EDIT: please see the link below from ralftaro which gives the solution.

Jeff

Last changed by emmrecs on 5/30/2017, 4:03 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

grace-feloowship wrote on 5/25/2017, 4:35 PM

Sorry for my earlier post. I was upset and under pressure for a video deadline. I shall wait for support to reply. my computer tech resolved the specific error, but now my software opens for a second and then closes, before opening completely. Does anyone have an idea for a fix for this?

ralftaro wrote on 5/26/2017, 12:35 AM

Hello,

The following hotfix should resolve this particular issue for any program within the Cleaning Lab product line:

https://support2.magix.com/customer/en/download_do/251629

Good luck!

emmrecs wrote on 5/26/2017, 3:43 AM

@ralftaro

Hi.

Thank you for posting the link here. I already had a copy of this file (having experienced the same problem) but am very pleased to see the link has been made public.

Jeff

 

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

grace-feloowship wrote on 5/27/2017, 2:15 AM

Hello! This fix worked. Thank you. With the help of an expert tech at Dell, Varun, we (he) was able to make the error go away, and then we ran this fix and the software is working again! But for you to know, Magix prompted me to update the Cleaning Lab, and when we did, it would not run. So we rolled back to the earlier version and it works now. I will not update unless I'm forced to, because the fix doesn't work for the latest version. Thanks Ralf!

ralftaro wrote on 5/29/2017, 3:14 AM

Glad to hear you're up and running again.

It would indeed be expected behaviour for the problem to come back after running the program update. The update would essentially return the configuration file that was modified by the fix to its default settings (i.e. using the less compatible but better performing graphics rendering mode). Simply running the given fix again, after running the update installer, would sort out the problem once again. I'm not aware of any case where this wouldn't have worked. So, you shouldn't have to compromise on the program version. 🙂

larry-stoltenberg wrote on 8/16/2017, 3:51 PM

Hello,

The following hotfix should resolve this particular issue for any program within the Cleaning Lab product line:

https://support2.magix.com/customer/en/download_do/251629

Good luck!


My computer stopped this program from opening. Think I'll just uninstall ACL, as I'm sure I don't need it. It came with Sound Forge Audio Studio update.