Patch update not installing

David-Barselow wrote on 5/13/2022, 4:59 PM

Hi I have tried and tried to install the latest ver. *.53 patch with no results. I am at *.44 version now I have a premium license what to do about this? I'll try again between now and when I get a reply to see if anything has changed. Please do your homework before replying to this post.

 

Comments

SP. wrote on 5/13/2022, 6:05 PM

@David-Barselow Have you tried to temporarily disable your antivirus, firewall or Windows Defender? If the MxUpdate.exe is automatically deleted after finished downloading, then the update cannot be installed.

David-Barselow wrote on 5/13/2022, 8:16 PM

Can you please explain how this could happen where would such a option be located to automatically delete a file not in my firewall that I know of.

 

 

David-Barselow wrote on 5/13/2022, 8:42 PM

For those of you that may be having the same problem installing the update patch (30.0.6.53) when the install comes to the installation and asks you if you want to install the extra software the (Opera Browser) leave the checkbox ☑ ticked, I was un-checking the box not wanting to install the extra software and I would get the problem. The moment I left the check box checked, the install for the update ran smoothly.

 

Best of Luck

johnebaker wrote on 5/14/2022, 1:40 PM

@David-Barselow

Hi

. . . . installing the update patch (30.0.6.53) when the install comes to the installation and asks you if you want to install the extra software the (Opera Browser) leave the checkbox ☑ ticked, I was un-checking the box not wanting to install the extra software and I would get the problem. . . . .

I have just patched Music Maker to 30.0.5.53 and there was no option to install Opera.

We have had one other user making the same comment about Opera with a different Magix program patch, however this was never concluded satisfactorily.

When I tried a couple of days ago the patch installer errored saying the file size downloaded was not the one that was expected and shutdown, the installer file was not deleted.

Having to disable your Antivirus (AV) to install the patch is a valid solution - some AV's detect some components of the patch as a false positive due to being over aggressive/protective.

How you do this depends on your AV - an Internet search will find the correct method for the AV you have.

John EB
Forum Moderator

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

David-Barselow wrote on 5/14/2022, 2:01 PM

Allow me to say this, in today's times and technology, in no way shape or form, should a person or especially a company be asked to let down the firewall to their system or network for an upgrade or update. With opening your network to the internet there is no telling what will piggyback a connection into your system or network. What do you mean satisfactorily. the word seems to be out of contexts. I know for a fact what I have had to do to install the patch and if you are insinuating we might not be telling the truth that is just wrong.

Peace and understanding

Dbarselow

 

@David-Barselow

Hi

. . . . installing the update patch (30.0.6.53) when the install comes to the installation and asks you if you want to install the extra software the (Opera Browser) leave the checkbox ☑ ticked, I was un-checking the box not wanting to install the extra software and I would get the problem. . . . .

I have just patched Music Maker to 30.0.5.53 and there was no option to install Opera.

We have had one other user making the same comment about Opera with a different Magix program patch, however this was never concluded satisfactorily.

When I tried a couple of days ago the patch installer errored saying the file size downloaded was not the one that was expected and shutdown, the installer file was not deleted.

Having to disable your Antivirus (AV) to install the patch is a valid solution - some AV's detect some components of the patch as a false positive due to being over aggressive/protective.

How you do this depends on your AV - an Internet search will find the correct method for the AV you have.

John EB
Forum Moderator just what do you mean

SP. wrote on 5/14/2022, 4:25 PM

@David-Barselow The problem is your Windows users account configuration. I never had any problems with installing software and I never had to disable my Windows Defender to get anything running. Please check your user privileges in your company. As far as I know Magix also offers on premise licenses with license servers that run inside your network. You should ask sales support at infoservice@magix.net for details.

David-Barselow wrote on 5/14/2022, 8:03 PM

I was able to get it installed, I seen the pay for service once somewhere but can't find it again.

David-Barselow wrote on 5/14/2022, 8:08 PM

Well I kept it simple and searched the internet with a query and found this unfortunately it didn't show any service for MM https://www.magix.com/us/support/subscription-service/

johnebaker wrote on 5/15/2022, 12:50 AM

@David-Barselow

Hi

. . . . Allow me to say this, in today's times and technology, in no way shape or form, should a person or especially a company be asked to let down the firewall to their system or network for an upgrade or update.  . . .

You need to tell that to the AV manufacturers - there are many (more than 5) that have all caused some form of issues with installing software due to the aggressiveness of their protection features and heuristic algorithms, and it can take months for companies like Magix to get them to 'register' the software as legitimate.

Music Maker does not have a subscription service - the program is free. What you purchase is an Edition with additional fetures, functions, soundpools, instruments and plug-ins to increase the versatlity and capabilities of the program.

John EB

VPX 13, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2022.

PC - running Windows 11 21H2 Professional 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 2Tb (OS and programs), 2 x 4TB HDD (Data) internal HDD + 60GB internal SSD, + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom, Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

David-Barselow wrote on 5/15/2022, 6:57 AM

I found that out, in my last message I noted that I did not see any MM

SP. wrote on 5/15/2022, 7:31 AM

@David-Barselow Like I wrote, you need to contact sales support at infoservice@magix.net to get an offer if you want a different kind of distribution. They already do this, for example for institutions like schools or other education facilities.