Comments

browj2 wrote on 2/11/2018, 4:10 PM

Hi,

This is a user forum, not Magix support. Contact support here.

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

Shobu wrote on 2/16/2018, 3:02 AM

Hi,

in the payment options you will find Paypal

 

SpeedyMix wrote on 3/12/2018, 6:03 AM

there is no paypal in the music maker client which has stuff that the website does not. please add Magix

djmrice wrote on 4/25/2018, 4:58 PM

Hi,

in the payment options you will find Paypal

No, there isn't.

This is all that shows up, there is no paypal option.

 

Larry98 wrote on 4/26/2018, 2:29 AM

Which version do you have?

MAGIX Fan seit 2014.

Aktuelle Programme (jeweils neueste Version)
Video deluxe Premium, Video Pro X, VEGAS Pro Edit 15, Music Maker und Xara Designer Pro X.
Eine komplette Programmliste findest du in meinem Profil.

djmrice wrote on 4/26/2018, 5:20 PM

Which version do you have?

Music Maker Premium 2018

ralftaro wrote on 4/27/2018, 4:03 AM

Hi djmrice,

What country are you in and/or what currency are you using? This may be some kind of regional restriction. I seem to remember that our company can only offer PayPal as a payment option for currencies for which we have an official office in a country using that currency. It's some PayPal stipulation. If you are using a currency that we should support for PayPal payment (e.g. USD, GBP, Euro), your Music Maker/in-app store may currently be configured to use a different currency, or this may be a completely different kind of issue. Might be a good idea to get in touch with our support. Thanks!

 

djmrice wrote on 4/27/2018, 2:08 PM

Hi djmrice,

What country are you in and/or what currency are you using? This may be some kind of regional restriction. I seem to remember that our company can only offer PayPal as a payment option for currencies for which we have an official office in a country using that currency. It's some PayPal stipulation. If you are using a currency that we should support for PayPal payment (e.g. USD, GBP, Euro), your Music Maker/in-app store may currently be configured to use a different currency, or this may be a completely different kind of issue. Might be a good idea to get in touch with our support. Thanks!

 


I'm in USA, New Jersey to be exact. I tried to use the support page but that's just useless. Have you ever tried the support page? It sucks. You click along to end up nowhere. The support only supports specific issues, my issue isn't on their list.

johnebaker wrote on 4/27/2018, 3:28 PM

@ralftaro

I can confirm that there is no PayPal option here in the UK for Music Maker and Movie Edit Pro.

John EB

Lateral thinking can get things done!

VPX, MEP Premium, MEP 2016, and earlier versions, Music Maker Premium, Music Maker 2016, 2015.

Running Windows 10 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

djmrice wrote on 4/29/2018, 9:47 AM

@ralftaro

I can confirm that there is no PayPal option here in the UK for Music Maker and Movie Edit Pro.

John EB

Thank you, so I'm not the only one with this issue. I have to say that there are a few sound files I "WOULD" have bought, but I will not use my personnel credit card for online purchases, I've been burnt before, won't happen again. Wonder how many purchases they missed out on because of this issue?

ralftaro wrote on 4/30/2018, 5:40 AM

Hmm, odd. We'll be looking into this.

From what I remember, the currency choice is one you make when you use the store for the first time. I have also set mine to UK/GBP, and it does still come up with the PayPal option right now. The same should be true for US Dollars.

I'll keep you posted.

@djmrice I was under the impression you had already successfully raised a support ticket in our system, which should be with our support staff right now. I did find your account in our system, though. It seems to be correctly set to US Dollars. So, we'll try to troubleshoot the issue based on that information.

 

ralftaro wrote on 5/4/2018, 5:00 AM

Update: After some back and forth with development and management, I'm afraid I have to confirm that PayPal is indeed currently not a payment option in the in-app store system. (It was shown on my due to the special status of the account I'm using.) Some practical and legal technicalities are currently still getting in the way of us being able to offer it. However, they're still in the process of exploring further options. Unfortunately, that's all I can say at the moment.

 

djmrice wrote on 5/4/2018, 7:39 AM

Update: After some back and forth with development and management, I'm afraid I have to confirm that PayPal is indeed currently not a payment option in the in-app store system. (It was shown on my due to the special status of the account I'm using.) Some practical and legal technicalities are currently still getting in the way of us being able to offer it. However, they're still in the process of exploring further options. Unfortunately, that's all I can say at the moment.

 


Thank you. OK, now it makes sense. Thanks a lot for getting answer to this issue. Hopefully they can get things sorted out. I think Majix music maker would be a lot more profitable if this were available. I for one would have gotten a bunch of music packs if Paypal was available.

Joshua-Day wrote on 8/12/2019, 11:46 PM

I can’t setup my payment method what the heck I keep getting an error message saying there was an error during the payment process?

emmrecs wrote on 8/13/2019, 4:00 AM

@Joshua-Day

Welcome to the Magix forums.

This thread concerns the problems encountered by users wishing to use PayPal to pay for purchases made via the Magix store. Is that what you are wanting to do, or are you trying to set up a different payment method? It certainly appears to still be the case that it is not possible to use PayPal as the payment service (I just checked this on my computer).

If you are attempting to set up a different payment method and find you cannot I would suggest you use the Contact button in the footer of every forum page to raise a support ticket with Magix. There is an option for pre-sales questions.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D