Comments

johnebaker wrote on 10/6/2020, 4:15 AM

@Les-Halmos

Hi and welcome to the forum.

Please do not post serial numbers, order numbers, email address, phone numbers or other confidential information. This is a public forum and you are likely to lose control of your product or be spammed.

Did you try copy and pasting the entire number serial number into the activation dialog?

John EB
Forum Moderator

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

emmrecs wrote on 10/6/2020, 4:25 AM

@Les-Halmos

Welcome to the Magix user to user forums, not a contact for Magix Support.

First, you will see I have removed the confidential serial key from your post. This is a public forum so confidential data like serial/activation keys and email addresses should never be posted here. Doing so risks your account and software being hijacked and your email Inbox being spammed!

When you first opened the app you should have seen a screen which asked you to enter your serial number or continue with the trial ( can't remember the exact wording, sorry). I'm guessing you selected the enter your serial number/register alternative, where the number you have,, beginning TRIALC would have been rejected. (That screen would have automatically had a number beginning P3 - .)

You need to continue the trail which will open a screen where you enter the number you have. The TRIALC will already be showing, you simply need to carefully enter the actual numbers.

HTH

Jeff
Forum Moderator

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Les-Halmos wrote on 10/6/2020, 8:05 PM

Thanks I will try that! Thank you for the reminder about posting codes!