Photostory Deluxe 2017 won't export

helen-hunter wrote on 7/10/2017, 7:50 AM

I'm having problems exporting my project. It will save ok but wont export to wmv, mp4 or many of the other options. I get an error message saying export failed, try another format or memory may be full. I have a 3tb hard drive so have plenty of memory.

Please help!

Using Windows 10

 

Tried to burn to disc, failed again

-------------------------- 26/06/2017 16:03:10 --------------------------

26/06/2017 16:03:10.923:   DLLAV32.DLL loaded, all entry points available
26/06/2017 16:03:10.973:   AVSDK MsgCbFunc registered
26/06/2017 16:03:10.980:   AVSDK: StatCbFunc registered
26/06/2017 16:03:11.108:   AVSDK Version 13.0.244
26/06/2017 16:03:11.116:   ------------ Reading Device Info ----------------
26/06/2017 16:03:11.124:   AVSDK: 2 device(s) found
26/06/2017 16:03:11.132:   BurnSupport: 2 device(s) found
26/06/2017 16:03:11.140:   Adapter=0  ID=0  LUN=16   E:hp DVD-RAM GH60L Revision:RD01
26/06/2017 16:03:11.147:   Adapter=255  ID=4  LUN=0   D:Verbatim Secure Data USB Revision:PMAP
26/06/2017 16:03:11.151:   BurnSupport: 2 record device(s) available
26/06/2017 16:03:11.169:   BurnSupport: E: hp DVD-RAM GH60L Rev. RD01
26/06/2017 16:03:11.172:   BurnSupport: D: Verbatim Secure Data USB Rev. PMAP
26/06/2017 16:03:11.176:   ------------ done ----------------

-------------------------- 10/07/2017 13:53:31 --------------------------

10/07/2017 13:53:31.368:   DLLAV32.DLL loaded, all entry points available
10/07/2017 13:53:31.412:   AVSDK MsgCbFunc registered
10/07/2017 13:53:31.420:   AVSDK: StatCbFunc registered
10/07/2017 13:53:31.551:   AVSDK Version 13.0.244
10/07/2017 13:53:31.560:   ------------ Reading Device Info ----------------
10/07/2017 13:53:31.575:   AVSDK: 1 device(s) found
10/07/2017 13:53:31.582:   BurnSupport: 1 device(s) found
10/07/2017 13:53:31.590:   Adapter=0  ID=0  LUN=16   E:hp DVD-RAM GH60L Revision:RD01
10/07/2017 13:53:31.597:   BurnSupport: 1 record device(s) available
10/07/2017 13:53:31.600:   BurnSupport: E: hp DVD-RAM GH60L Rev. RD01
10/07/2017 13:53:31.604:   ------------ done ----------------
10/07/2017 13:53:31.883:   setting no speed limit
10/07/2017 13:53:31.888:   !!! DBK error in CBurnDevSupport::InvalidateDiscInfo(): 16 - burn support - invalid device !!!
10/07/2017 13:53:32.018:   AVSDK Message - ERROR: :Cannot get device/media specific information -> Required command option not supported by drive (SK/ASC/ASCQ 05/24/00)
10/07/2017 13:53:56.504:   setting no speed limit
10/07/2017 13:53:56.614:   AVSDK Message - ERROR: :Cannot get device/media specific information -> Required command option not supported by drive (SK/ASC/ASCQ 05/24/00)
10/07/2017 13:54:03.802:   AVSDK Message - ERROR: :Cannot get device/media specific information -> Required command option not supported by drive (SK/ASC/ASCQ 05/24/00)
10/07/2017 13:54:05.954:   AVSDK Message - ERROR: :Cannot get device/media specific information -> Required command option not supported by drive (SK/ASC/ASCQ 05/24/00)
10/07/2017 13:54:30.813:   Open Project: IFS_Swans_Leavers_Slide_Show_2017_final_cut_cut -- avchd project 2017-07-10
10/07/2017 13:54:30.818:   VideoMode: NTSC   Temp Dir: C:\Users\helen\OneDrive\Documents\MAGIX\Photostory Deluxe\Disc Images\
10/07/2017 13:54:30.822:   dll version 6.0.10.25
10/07/2017 13:54:30.850:   Step 1 of 5, Encoding movie 1 ...
10/07/2017 14:32:42.296:   Step 1 done
10/07/2017 14:32:42.340:   ERROR: PrepareDVDVideoFiles() failed with errNo 5 - encoding failed
10/07/2017 14:32:42.356:   !!! DBK error in BurnProject: 10 - movie encoding failed !!!

 

Thanks

 

 

Comments

emmrecs wrote on 7/10/2017, 9:50 AM

Hi, welcome to the Magix forums.

I am no expert at reading the error log but one line does stand out for me:

 Open Project: IFS_Swans_Leavers_Slide_Show_2017_final_cut_cut -- avchd project 2017-07-10

This clearly infers that your project is going to be burned as as AVCHD DVD. This means that the playback time of the whole project cannot exceed about 30 minutes (this is the maximum that can be written to a standard DVD because the exported file size is so much bigger than those needed by DVD). So, does the total playing time exceed this?

Second thought; it is possible that your computer's internal DVD burner may not be able to handle the much higher data rate, and file size, involved with AVCHD DVDs. It is not described as being capable of writing BD (Blu-ray) disks.

Final thought; if you are attempting to burn an AVCHD disk you will almost certainly need a Blu-ray player for playback.

Final, final thought: you say you have

a 3tb hard drive so have plenty of memory.

Unfortunately, that is a common misconception. "Memory" is much more to do with the amount of RAM your computer has; hard drive space is simply storage, not memory. So, can you read this post and give us ALL the information requested there? Thank you.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 7/10/2017, 11:29 AM

Hi

An important piece of information in the error log is:

. . . .AVSDK Message - ERROR: :Cannot get device/media specific information -> Required command option not supported by drive . . . .

This is a typical response if you are trying to burn to an unsupported disc format or a bad disc.

What make and type of discs are you using?

John EB

 

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.