Hi everyone,

I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program.

When I run the installer, a window briefly appears on screen and then immediately disappears — the installation never completes. I can also see the installer process appearing and disappearing in Windows Task Manager, which confirms it is launching but crashing or closing right away.

I have already tried the following:
- Running the installer as Administrator
- Checking Task Manager to confirm the process starts but exits immediately

Because I cannot get the software to work, I would like to request a refund.

I also tried submitting a support request through the official support form, but I keep receiving the error: "The support request could not be saved." — so I was unable to reach support that way.

Has anyone else experienced this installation issue? And does anyone know an alternative way to successfully submit a refund request?

Thank you in advance!