Photostory Deluxe 2026 & Photo Manager Deluxe – Installer crashes imme

Frans-Aarts wrote on 3/18/2026, 3:05 PM

Hi everyone,

I recently purchased Photostory Deluxe 2026 and Photo Manager Deluxe on March 11, 2026, but I am unable to install either program.

When I run the installer, a window briefly appears on screen and then immediately disappears — the installation never completes. I can also see the installer process appearing and disappearing in Windows Task Manager, which confirms it is launching but crashing or closing right away.

I have already tried the following:
- Running the installer as Administrator
- Checking Task Manager to confirm the process starts but exits immediately

Because I cannot get the software to work, I would like to request a refund.

I also tried submitting a support request through the official support form, but I keep receiving the error: "The support request could not be saved." — so I was unable to reach support that way.

Has anyone else experienced this installation issue? And does anyone know an alternative way to successfully submit a refund request?

Thank you in advance!

Comments

beth-pritchard wrote on 3/19/2026, 1:44 AM

not sure about the program issue bit I need help too and keep getting 'The support request could not be saved'

johnebaker wrote on 3/19/2026, 2:31 AM

@Frans-Aarts

. . . . run the installer, a window briefly appears on screen and then immediately disappears . . . .

Check your Antivirus software is not blocking the installer running or connecting to the Internet, you may need to turn off the AV's Folder protection feature and/or firewall settings to allow the installer to run/connect to the Internet. How you do this will depend on which AV you have.

If this issue persists then we need more information to help diagnose the issue(s) you are having:

The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

To request a refund, send an email to infoservice@magix.net

John EB
Forum Moderator

johnebaker wrote on 3/19/2026, 2:40 AM

@beth-pritchard

. . . . keep getting 'The support request could not be saved' . . . .

Magix have been having some problems with one of their Cloud providers, which have been affecting several programs, and services.

Which program are you having an issue with, and what is the issue?

There are many experienced users of Magix softtware in the forum, and the issue may have been seen before and a solution is avaialble.

John EB
Forum Moderator