Thank you for the quick response. I am using Verbatim DVD-R discs. However, the encoding error comes before even starting the burning process. In fact the disc is still usable after the attempted burn.

I tried your above suggestion and I actually got the same error about encoding just trying to save the .iso file.

I have changed literally nothing between successful and unsuccessful burns.

I did try the "Use All" instead of "Encode All" as suggested in another post but the DVD that it burned was glitchy.

Any other thoughts on the encoding error?

mda reports DVD image creation error: 84000fb4

Burning was aborted with the following error:

Error encoding.

Movie encoding failed

@Jeffrey-Lewis

Hi

. . . . I have burned 12 copies successfully but it seems with each DVD burned I get the above error message more frequently. . . . .

There is no need to use the program to burn discs one at a time - use a program like Nero Burning Rom or ImgBurn to duplicate the first disc - you can specify how many copies you want and just feed the burner with discs .

John EB

Thank you for that advice! Are you suggesting I just burn from the original disc to other discs? Or do I save that first disc created with Photostory in a specific format to use to burn to other DVDs?

@emmrecs So I tried as you suggested to create the movie as an .iso file. It gave me the same image creation error 84000fb4. I wondered maybe if the slideshow itself had been corrupted or changed so I tried to burn a different file as an iso and got the same error.

Any other ideas?

@Jeffrey-Lewis

Hi

. . . . Are you suggesting I just burn from the original disc to other discs? . . . .

If by original disc you mean the first successful burn to disc, then yes - I have a slightly different method - the first burn is done to a rewritable disc, DVD-RW (DVD) or BD-RE (Blu-ray), and tested - I often find there is a small error or an improvement could be made.

Once the rewritable is checked and OK, I copy that to permanent disc ie DVD-R or BD-R for the number of copies I need.

HTH

John EB

After much difficulty i have created a 58 min project using magix photostory deluxe 2023. It includes jpg photos and camera video clips (MOV and mp4). It took 5 tries to get it to export- kept freezing on transitions between video clip and still image. I think I solved that BUT now the real problem is, when i attempt to burn the working project (works completely on photostory software), only a quarter of the project is on the dvd!!! I have erased the other faulty projects from my computer, I have tried each of the choices for use and enable and wasted 4+ discs. I cant figure out how to burn my video. The bluray dvd has enough Gb. Can anyone help me? Magix is IMPOSSIBLE to contact for help. ann

@ann-hesselsweet

Hi

Assuming the burn completed.

In Windows File Explorer, browse to the folder:

C:\Users\Username\AppData\Roaming\MAGIX\Fotostory_2023_Deluxe\

Open the photostory.log file in Notepad and scroll to the bottom and locate the lines shown below for the last burn you did.

2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 1 done
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 2 of 5, Encoding movie menu...
2024/03/24 19:56:28 [INFO]    [DiscMaker]: ConvertBitmapToMPEGForMenu: BitmapResolution=1920x1080
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 2 done
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 3 of 5, Encoding chapter menu 1 ...
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 3 done
2024/03/24 19:56:28 [INFO]    [DiscMaker]: ConvertMovie() - encoded file: W:\MAGIX\Photostory deluxe 2023\Disc Images\BD H264 Image Autosave\BDMV\STREAM\00000.m2ts
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 4 of 5, Creating DVD image...
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 4 done
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 5 of 5
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 5 done
2024/03/24 19:56:28 [INFO]    [DiscMaker]: Step 5 of 5
2024/03/24 19:56:29 [INFO]    [DiscMaker]: Step 5 done
2024/03/24 19:56:29 [INFO]    [DiscMaker]: Step 5 of 5
2024/03/24 19:56:29 [INFO]    [DiscMaker]: AVSDK Status - Begin operation Recording 6784 sectors/frames
2024/03/24 19:56:29 [INFO]    [DiscMaker]: wrote LeadIn, start DataCopy
2024/03/24 19:56:29 [INFO]    [DiscMaker]: writing leadout and closing disc
2024/03/24 19:56:29 [INFO]    [DiscMaker]: writing leadout and closing disc

Are there any errors in the log for any of the steps listed above?

Also try burning to an ISO image file using the Image recorder option of the burn dialog and test play it using VLC player, or any other player you have that supports Bluray playback eg PowerDVD.

. . . . I have tried each of the choices for use and enable and wasted 4+ discs . . . .

My burn process, which saves wasting discs, is to:

1. Burn to ISO image first for checking - I use PowerDVD, however VLC can also play an ISO file once 'mounted' see image below, right click ISO file to get more options. Going back to the project to fix any 'issues' and re-burn to ISO file.
    
2. Once this plays OK on the PC, I burn the ISO file to a rewritable Bluray disc for testing in a BD player - you can use a burning program such as Nero Burning ROM, ImgBurn or Windows itself -see image below
    
3. If everything is OK then I burn to permanent Bluray disc.

If you do not see the Mount option, select Open with .... and select Windows Explorer to trigger the Mount option.

John EB
Forum Moderator

thank you for trying. the reason i bought this software was it was supposed to be user friendly. i am not a techie and in the past this software has easily made movies for me with my photos. but this time i tried to use video clips hence the problems. I attempted to do as you said and got as far as trying to find the users folder. nothing exists. the folder is empty if i even found the correct one. and after scanning the rest of your instructions i am completely confused. since the video i created plays on the magix photostory software why cant it be burned to a dvd? the file size isnt too big. the export worked.1/4 of it burns nicely and then it says it is finished but the whole thing is not there. it is as if the first attempt at exporting , when some of the videos locked up and would not continue on to the next jpg is the file that is being burned. i thought i erased or replaced those files. I am so worried that i will have to give up using this software or hiring some youngster to figure it out. there should be a simpler explanation.

@ann-hesselsweet

Hi

Apologies I missed a line out in my post after the folder path where the log file should be:-

C:\Users\Username\AppData\Roaming\MAGIX\Fotostory_2023_Deluxe\

Where Username is your computer logon name.
 

Can you post a screenshot of the full length of the timeline as shown in the example below, you will be in Timeline mode when the indicated option shows Storyboard - a little confusing however that indicate the timeline view you will go to when clicked, the + - buttons to the left will alter the zoom level.

What is the video format you are importing into photostory? To help with this download and install MediaInfo and analyse one of the clips causing the issue and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

John EB

Thank you for your efforts John. I am a senior citizen born with out the computer gene, lol. I tried my best to follow your instructions. Here is a screen shot of the info i get when i go to the user that you suggest. the top files are empty

I took a screen shot of the video project but the whole thing is not on the screen. There are 321 pictures. Of that there are less than 20 video clips and it is 58 min long. all video clips are less than 2 min and most are less than a min.

I did not do your last bit about the video format. It looks complicated and i have little time, at present. Some of the videos are from my phone and are mp4s. Most of the videos are from my nikon camera and are MOV files. At this point the issue of the project locking up at a transition from video to still photo has been solved and the whole project plays on the software, smoothly and in its entirety. It has exported in its entirety. Now the problem is burning. the project burns only partially even though there is plenty of space on the dvd. I have tried every option presented to me when burning; 00000.m2ts and 00001.m2ts and do i want to use all or enable all etc. But it stops at the same place each time. I have a sneaking suspicion that it is burning the first version I exported which locked up. It took 5 exports before I solved the problem. I thought I deleted those exports so they would not be confused with the final product. hmmmmm

@ann-hesselsweet

Hi Ann

. . . . I have tried every option . . . do i want to use all or enable all etc. . . . I have a sneaking suspicion that it is burning the first version I exported which locked up

Now that you have the playback sorted, try buring again and when you get the option dialogue

always use Encode all .

This will ensure that the previous files created are replaced with new ones, and avoids a lot of potential issues.

John EB

i have already tried that 2 times with no success. i found that info in the manual. but to be sure i tried all the choices. nothing worked. what about the 00000.m2ts and 00001.m2ts?? should i say no to those?

i tried again and here just a few of pages of errors. does this help?

the burn failed.

but the export works fine as does the slideshow on the software. i dont understand

@ann-hesselsweet

Hi

. . . . what about the 00000.m2ts and 00001.m2ts?? should i say no to those . . . .

Only use the Encode all option, doing otherwise sets you up for future burn failures.

According to one of the burns Photostory is trying to set a 'Double layer Split point' this would suggest that it believes the video is much longer than 58 min long.

This would suggest there may be a stray object, image or video, further down the timeline.

Switch to Timeline view, as shown in the image in my post here, and look for a stray image/video.

Below is an example of a stray clip/image out of sight.

Are you using Dual layer discs?

John EB

i am using verbatim bd-r 25 GB 16X speed. i have used those in the past. what would be a good dual layer and would that help?

I will look for stray objects as you indicated and let you know.

if by stray object you mean a picture of video that looks abnormal? I see nothing like that in all my pictures. Is there anyway to identify one? All the pictures i can see look like what i posted

here is a shocker. i found something on the web that says photostory imports MOV files but doesnt export them. could that be the problem? if so the Magix people lied to me when i asked if i could use MOV files in my photostory projects. what are your thoughts?

@ann-hesselsweet

Hi

. . . . verbatim bd-r 25 GB 16X speed . . . .

I use these too, never had an issue with them.

I would suggest you get one or two rewritable BD-RE discs for initial burns, this will save you wasting discs. See my method I posted above here

. . . . what would be a good dual layer and would that help? . . . .

You would only use a dual layer disc if your video was over 2 hrs long. I only asked if the discs were dual layer to determine if the disc type was affecting the burn.

. . . . if by stray object you mean a picture of video that looks abnormal? . . . . .

No, from all the 'edits' you made, one or more images/video may have been left behind.

From the last image you posted you are still in Storyboard mode, you need to switch to Timeline as I showed in the video example.

Once in timeline mode you should then be able to locate any stray images/video which should not be there as shown in the video, there was a large gap between what should be the end of the video and where the real end was.

The program determines the length of video to export/burn from the 0:0:0 time mark to the end of the last object, in my example there was an image further along the timeline .

. . . . photostory imports MOV files but doesnt export them. could that be the problem?  . . . .

No, when you burn to disc the video and audio are re-encoded to the standard video, audio and file format required for Bluray.

. . . . if so the Magix people lied to me when i asked if i could use MOV files in my photostory projects . . . .

Your question was answered correctly, MOV is an Apple format video file which Apple have not supported on Windows since 2009. As a final viewing format, it is rarely used.

John EB

I also looked over time line mode and did not see any gaps. i will look again. would those gaps be obvious? all i saw were the Xs between the images i posted. How would i get rid of any "stray images" if i found them?

and you are correct. i should get a rewriteable disc or 2 to practice on. I have wasted too many discs in my attempts

Just to clarify, photostory accepts MOV files but when the project is burned the format is changed so there shouldnt be a problem with the MOV files i have included? correct?

@ann-hesselsweet

Just to clarify, photostory accepts MOV files but when the project is burned the format is changed so there shouldnt be a problem with the MOV files i have included? correct?

Yes, but you need at least the basic QuickTime (QT) installed in order to be able to play them.

From what you wrote earlier I assume your MOV files play correctly in PS? In which case you already have QT, or one of its "alternatives" installed!

Jeff
Forum Moderator