Please send new Ticket number
Please send new Ticket number
Robert-Bell5674
wrote on 9/26/2021, 11:07 PM
Comments
Former user
wrote on 9/27/2021, 1:08 AM
As this is a user to user forum, there are no Magix staff here who can help you with this type of query.
You would be better off sending a detailed email to the following address:
infoservice@magix.net
emmrecs
wrote on 9/27/2021, 3:34 AM
Assuming this question refers to a support ticket which you have raised and for which you have received a ticket number by email, have you tried simply replying to that notification email?
Jeff
Forum Moderator
Robert-Bell5674
wrote on 9/27/2021, 3:55 PM
The response is my ticket number expired....seems I just keep going around in circles to activate/authorize
New number??
emmrecs
wrote on 9/28/2021, 3:45 AM
If your ticket has expired your only option is either do as @Former user suggested or create a new ticket, referring in it to the old number.
There is nothing else that anyone here can do or suggest, sorry.
Jeff
johnebaker
wrote on 9/28/2021, 3:45 AM
Hi
. . . . The response is my ticket number expired. . . . .
When was the ticket raised with Magix?
. . . . I just keep going around in circles to activate/authorize . . . .
Most issues with activation have been seen in the forum many times, we may be able to help, however we need more information:
- Which version of Movie Edit Pro (MEP) are you trying to activate?
- What does any error message say - please quote in full or provide a screen shot?
If it is : Error -14 see this article, or Error -24 see this article
- What is your computer specification - see this topic for details required and please quote the processor and graphics card/chipset make model in full. It would help if you put this information in your profile signature.
- Which Antivirus program are you using?
John EB
Forum Moderator
Bob-Mark
wrote on 9/28/2021, 3:02 PM
Please send new Ticket number
I have the same problem with tickets.
Former user
wrote on 9/28/2021, 3:05 PM
I have been getting very quick responses when lodging support tickets with Magix - some time within single digit hours.
Robert-Bell5674
wrote on 9/28/2021, 5:27 PM
Robert-Bell5674
wrote on 9/28/2021, 5:37 PM
Need help activating...authorization
A new Ticket Number
I purchased this and was ill for a year...better now and want to use movie studio.....I had an older version and was very happy with it.
The computer I'm using is HP 14-dq1xxx
Intel core !5 ram 8gb. 64 bit
I hope this info helps to start using the program
Thank you
Robert Bell
CubeAce
wrote on 9/28/2021, 5:42 PM
If this product was bought from Best Buy then you must take this problem up with Best buy as they were the supply vendors for this product. It could well be why you are getting no response from Magix.
We have seen others here with the same problem of obtaining software from Best Buy.
Ray.
Robert-Bell5674
wrote on 9/28/2021, 6:21 PM
They won't help me...after 30 days of purchase....I was getting help from magix before but I was not able to follow up...so no ticket number??
This can't be right....please help...
ericlnz
wrote on 9/28/2021, 7:49 PM
@Robert-Bell5674 You appear to have a Vegas Movie Studio version. Vegas products have their own forum so please refer to the Important Posts at the top of this forum page for direction to the Vegas forum and post there.
CubeAce
wrote on 9/29/2021, 1:22 AM
Both forums, here and at Vegascreatives.net only have users on them, not Magix staff. So no-one on a forum can directly help you. The Vegas forum users may have other suggestions of who to contact but the only email addresses I know of are sales@magix.net and infoservice@magix.net.
When contacting any company give as much information as possible including purchase date and where it was bought., receipt or order number, reasons it was not activated within the prescribed period etc or you will be ignored. Do not give that information out on the forums.
Ray.
emmrecs
wrote on 9/29/2021, 3:12 AM
@CubeAce wrote:
Do not give that information out on the forums.
which is exactly why I have deleted the image that included your redemption code from one of your earlier posts.
As @ericlnz says, you need to repost your question to the correct forum here. However, as Ray says, these are user to user forums so it is highly unlikely that anyone at that forum can directly help you.
@Bob-Mark since this thread is becoming rather pointless, if you wish to give more details about your experience, please start a new thread with the full details because this one is going to be closed.
Jeff
Forum Moderator