Comments

emmrecs wrote on 1/1/2021, 3:51 AM

@nfontaine

mp4 is a "container" format. IOW, it can involve the use of a number of different codecs, any one of which your computer may not have or MEP cannot use.

Please find, download and install the free MediaInfo utility, point it at your mp4 which MEP cannot play and post the results of the Text View here.

One other thought: your version of MEP is now rather "old". It is entirely possible that a recent Win 10 Update could have caused the problem.

And yes, there is help out there, but it would help us to help you if you would also read this post and supply ALL the details about your computer requested.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

nfontaine wrote on 1/1/2021, 1:55 PM

Here is he file data....it is from a helmet cam Sena 10C EVO that shoots in 4K. I will send my computer set up in a few min thx.

General
Complete name                            : C:\Allen Run Dec 28.2020\Sena 10C EVO Pro\201228000\161851NA.MP4
Format                                   : MPEG-4
Format profile                           : JVT
Codec ID                                 : avc1 (avc1/isom)
File size                                : 3.98 GiB
Duration                                 : 9 min 28 s
Overall bit rate mode                    : Variable
Overall bit rate                         : 60.3 Mb/s
Encoded date                             : UTC 2020-12-28 16:18:41
Tagged date                              : UTC 2020-12-28 16:18:41

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : Main@L5.1
Format settings                          : CABAC / 1 Ref Frames
Format settings, CABAC                   : Yes
Format settings, Reference frames        : 1 frame
Format settings, GOP                     : M=1, N=32
Codec ID                                 : avc1
Codec ID/Info                            : Advanced Video Coding
Duration                                 : 9 min 28 s
Bit rate mode                            : Variable
Bit rate                                 : 60.0 Mb/s
Width                                    : 3 840 pixels
Height                                   : 2 160 pixels
Display aspect ratio                     : 16:9
Frame rate mode                          : Constant
Frame rate                               : 29.970 (30000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.241
Stream size                              : 3.96 GiB (99%)
Title                                    : Ambarella AVC
Language                                 : English
Encoded date                             : UTC 2020-12-28 16:18:41
Tagged date                              : UTC 2020-12-28 16:18:41
Color range                              : Limited
Color primaries                          : BT.709
Transfer characteristics                 : BT.709
Matrix coefficients                      : BT.709
Codec configuration box                  : avcC

Audio
ID                                       : 2
Format                                   : AAC LC
Format/Info                              : Advanced Audio Codec Low Complexity
Codec ID                                 : mp4a-40-2
Duration                                 : 9 min 28 s
Bit rate mode                            : Constant
Bit rate                                 : 128 kb/s
Nominal bit rate                         : 48.0 kb/s
Channel(s)                               : 2 channels
Channel layout                           : L R
Sampling rate                            : 48.0 kHz
Frame rate                               : 46.875 FPS (1024 SPF)
Compression mode                         : Lossy
Stream size                              : 8.67 MiB (0%)
Title                                    : Ambarella AAC
Language                                 : English
Encoded date                             : UTC 2020-12-28 16:18:41
Tagged date                              : UTC 2020-12-28 16:18:41
 

nfontaine wrote on 1/1/2021, 2:02 PM

Here is the computer set up.

Notes: I upgraded to Movie Edit Pro 2014 Plus a few months back in order to edit 4K video. Only tried it this week.

OS Name    Microsoft Windows 10 Home
Version    10.0.18363 Build 18363
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    DESKTOP-IB146FF
System Manufacturer    Micro-Star International Co., Ltd.
System Model    CX61 0OC/CX61 0OD/CX61 0OL
System Type    x64-based PC
System SKU    To be filled by O.E.M.
Processor    Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date    American Megatrends Inc. E16GBIMS.A09, 2013-05-14
SMBIOS Version    2.7
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Micro-Star International Co., Ltd.
BaseBoard Product    MS-16GB
BaseBoard Version    REV:1.0
Platform Role    Mobile
Secure Boot State    On
PCR7 Configuration    Binding Not Possible
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume2
Locale    United States
Hardware Abstraction Layer    Version = "10.0.18362.1171"
User Name    DESKTOP-IB146FF\oview
Time Zone    Pacific Standard Time
Installed Physical Memory (RAM)    6.00 GB
Total Physical Memory    5.89 GB
Available Physical Memory    3.03 GB
Total Virtual Memory    7.52 GB
Available Virtual Memory    4.02 GB
Page File Space    1.63 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

CubeAce wrote on 1/1/2021, 2:11 PM

@nfontaine

Hi.

I think you are trying to run a 32 bit program on a 64 bit operating system.

Also you need at least 4GB of physical ram to edit 4K footage. I don't know if that is a free amount of ram or not.

Ray.

Last changed by CubeAce on 1/1/2021, 2:15 PM, changed a total of 2 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

nfontaine wrote on 1/1/2021, 2:35 PM

I noticed that too....I download the programs directly from My Products .....it seems to be 32 bit....so do I need to go somewhere else to download 64 instead?

CubeAce wrote on 1/1/2021, 5:15 PM

@nfontaine

Having the 64 bit version of Movie Edit Pro Plus 2014 will not help you with what you want to do.

To edit 3840 x 2160 pixel footage you would need a four core processor.

Specs are as listed in the image below for MEP 2014.

Is this your System?

Ray.

 

Last changed by CubeAce on 1/1/2021, 7:08 PM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

Tyler-Weymouth wrote on 1/1/2021, 5:58 PM

I had this problem as well for these video formats. If you download a program like Handbrake or some other free video converter, you can convert your native MP4 into a format like AVI or WMV or M4V or something else. One thing to watch out for when you do this is to make sure that the video & audio don't get out of sync. I've had this happen occasionally when I convert a video to another format.

nfontaine wrote on 1/1/2021, 8:52 PM

Thx Ray...guess the inevitable time has come for a new computer....my specs are too old.

Thx Tyler....after I blow the cash on a new computer....download 64 bit again...and update to the latest MEP...."i will be back".

johnebaker wrote on 1/2/2021, 8:16 AM

@nfontaine

Hi

. . . . ..it seems to be 32 bit....so do I need to go somewhere else to download 64 instead . . . .

There is no 64 bit version of MEP 2014, the first version to be offered in 64 bit was Movie Edit Pro 2015.

You also will need to upgrade MEP - I would suggest you get the latest version as Windows 10 may eventually 'knock out' older versions of MEP and for 4K you do need the new 'engine in MEP for better performance.

When upgrading your PC, for best performance you need an Intel quad core (or more cores) Intel processor with integrated GPU.

Using an AMD processor based PC does put some limitations on GPU usage - the program utilises the Intel iGPU for acceleration of some effects, it can use a Nvidia or AMD GPU as well if one is installed for some acceleration on preview.

For exporting the acceleration from a Nvidia or AMD GPU is limited to a few effects used in the movie eg Vegas Stabilisation, all other encoding acceleration is done in the Intel GPU/CPU.

If you are wanting to export as HEVC then MEP currently does not use a Nvidia or AMD GPU - MEP's 'big brother' Video Pro X does use a Nvidia GPU for HEVC export.

HTH

John EB

Last changed by johnebaker on 1/2/2021, 8:20 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 1/2/2021, 8:53 AM

@johnebaker @nfontaine @emmrecs

Hi John.

Is this specs page then wrong? It states 32 and 64 bit versions.

Amazon has similar information.

Ray.

Last changed by CubeAce on 1/2/2021, 8:59 AM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 1/2/2021, 9:37 AM

@CubeAce

Hi Ray

. . . . Is this specs page then wrong? It states 32 and 64 bit versions . . . .

I assume you mean this line

. . . . Microsoft Windows Vista (32/64 bits), Microsoft Windows XP (32/64 bits), Windows 8 (32/64 bits) . . . .

The page is correct - MEP 2014 will run on 32 or 64 bit Windows versions.

See here for the release news of MEP 2015 - to the right of the top video clip and also the first sentences of the text below.

John EB

 

Last changed by johnebaker on 1/2/2021, 9:38 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 1/2/2021, 10:41 AM

@johnebaker

Hi John.

That's pretty much word for word from the press area of Magix. That only goes back to 2015 though.

It's a pity it is so difficult to get the running requirements from any internet sources of earlier versions. The specs I found are only found on a few sites.

They say nothing is ever lost on the net.

They obviously never tried looking for old Magix program system specs. 😆

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2135 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."