I recently downloaded Xara Premium, It doesn't work properly and I'm getting extremely frustrated with my inability to get basic support, even after trying for several days. The ONLY support response I've received, a few days after asking, is a suggestion to uninstall and reinstall the program, which I did. It also suggested removing all files from c:\programdata\XARA\Webdesigner_premuim\16\. There is no such folder, even if I look at hidden files. I see on this forum that there's ANOTHER forum for XARA called talk graphics or something -- I tried THAT but it refused to let me log in. That's why I'm here -- stuck, frustrated, and having second thoughts about having purchased it.
Anyway, here's my problem, and hopefully you can help. I go into the program. I start reading the basic tutorial, and one of the first things it suggests is to browse through the content catalog. I do this and get error messages on everything I click. I saved a screenshot and sent it to so-called "support", three times, but no reply at all. If I try to get past the errors, and click on any thumbnail, the entire program locks up and I have to do a three-finger salute to get my desktop back.
Now, the simple question: could the problem be my internet browser? This computer is using Windows 7, with Internet Explorer. I also have Google Chrome (which I use the most) and Firefox. Might this work if I open it with Chrome? Is it worth a try? OKAY, so how do I select the browser in XARA so it utilizes Chrome? I've been through all the tools and options and have found nothing. Any ideas? I feel as though I've been left out to dry, with no support on a product I just paid good money for. I greatly appreciate any help you can give me.