Problems with the 16.1.2 update (saving issue, instability)

Matthew-Cox wrote on 11/12/2022, 6:57 PM

Hello! I'm using Windows 11. I purchased Soundforge 16 in July 2022 (whatever specific version was available then) and then I just updated to 16.1.2 last night.

I never had any crashes or issues until after the update to 16.1.2. Just today I've had file save errors (something about "this file cannot be accessed because it doesn't exist") six different times, three different files. It did successfully save, though...

However, I just had a lock up while repeatedly previewing a graphic fade.

I never had issues like this prior. This is using 32bit Floating Point WAVs if that makes any difference.

 

I would like to return to the prior version if possible, but I discovered I never got an executable for Sound Forge -- just the installation manager... And the installation manager will only allow me access to 16.1.2.

I really need that prior version! Could support give me access, somehow, to the previous installer?

Thank you.

Comments

SP. wrote on 11/12/2022, 7:30 PM

@Matthew-Cox Yes, I think customer support at infoservice@magix.net should be able to send you a direct download link of the previous patch. But then you probably also need to uninstall and reinstall the software. So you could also ask for an complete installer of the earlier version.

Matthew-Cox wrote on 11/12/2022, 7:45 PM

Thank you SP. I read some of the other replies here and I took the advice to "reset all preferences and cached data." Hopefully that will help. Otherwise I will take your advice and reach other to them via that email. (The website directed me here when I tried to find that.)

rraud wrote on 11/13/2022, 10:09 AM

Welcome to the Magix Sound Forge users community @Matthew-Cox.

If you would like the return to an earlier version of SFP-16, the unpacked installer may still be in your "C:\Users\-user name-\Documents\MAGIX Downloads" folder. Otherwise, I can send a link to download the SFP-16.0, build 79 unpacked installer. Build 79 was prior to 16.1, where many of the issues initially occurred.