Problems with the Upgrade to 2024

Joe-Bridge wrote on 11/5/2023, 1:44 PM

The payment process got stuck whilst completing the discounted 2024 program upgrade. I completed my details and paid but the process went into a loop and there were 2 flags to go before the online process was completed. I therefore have no details on how to download the programs and don't have any Registration numbers or licences etc. I purchased the upgrade and some disks and sent a few messages but no replies so far other than mail received.

Comments

johnebaker wrote on 11/5/2023, 2:41 PM

@Joe-Bridge

Hi

Check your email spam folder, the responses from Magix often end up there for some reason.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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SP. wrote on 11/5/2023, 2:47 PM

@Joe-Bridge If you bought an upgrade it should be automatically registered to your customer account. Please visit Magix.com and log in. The check under "My Products" for the serial number and installer.

Joe-Bridge wrote on 11/5/2023, 2:47 PM

Notting there. I did state that the process on y0ur website failed before I had completed the paperwork, though the payment did go through but as I hadn't completed the buying process maybe I have not even been sent confirmation yet. The product Registration number in my details area is for my old Magix Music software

Joe-Bridge wrote on 11/5/2023, 2:53 PM

This is the old registration number - missing a few characters for security. IF THE INSTALLATION WORKED i would have received a new number. Please check that my account is paid for and valid! I have only received one message after I enquired about the buying process.

P2-Removed by Moderator

I would have sent you the Number via email, but you only supply a No Return email address so I put part of it on here with numbers missing - no problem with you removing it from the message - i understand.

PATIENT-X wrote on 11/5/2023, 2:53 PM

@Joe-Bridge

Hello welcome

Its not our website, this is a public user to user forum.

Please contact infoservice@magix.net with your details for further assistance.

Stephen

Forum Moderator

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PATIENT-X wrote on 11/5/2023, 2:55 PM

@Joe-Bridge

Please do not display your serial number in an open public forum.

I have removed it.

Stephen

Forum Moderator

Pc self build by me.

New photo, upgrades.

Upgraded GPU, CPU, CPU cooler, March 2025.

Azza Pyramid 804 case

MSI Meg Unify Z690 motherboard

Intel Core i7-13700K

Thermalright Peerless Assassin 120 digital black CPU cooler.

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce GTX1080ti Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

Lian Li UNI SL120 V2 triple fans