Program doesn't work after new download, no support number or email

Perito-Dos wrote on 10/2/2020, 12:10 PM

I have Sound Forge 12 Pro.  Initially, I tried to save a file to my hard drive and I received this error message: "An error occurred while creating the media file.  There is no license for this software."

I uninstalled the software using instructions from the website.  I logged into my account and downloaded my program.  After download, and when I tried to install, I received this message:

"Magix Installation Manager

An error occurred during communication. You may not have an Internet connection. Please check the following requirements for a correct connection.

- Check if your Internet connection is correct (modem, network cable ...).

- Check the settings of your Internet connection in the control panel (network connections).

- Make sure, with the help of your network administrator or Internet provider, that the current configuration is correct."

I have already done all this. I have disabled firewalls, virus protection, tried from various networks, all to no avail.

I need to have the program to work, but after hours working on this... it doesn't.