program effects crashed

Cyril-Kayam wrote on 11/26/2022, 4:59 AM

----------------------------------------------------------------------
MAGIX Video Pro X14  18.11.2022  16:23
----------------------------------------------------------------------
CrashDump 20221118_162359_v20.0.3.175.dmp successfully written

Error in module "(null)" (Load address: 0xFFFFFFFFFFFFFFFF) to address 0x0000000000000000 (Exception 0xc0000005 "ACCESS_VIOLATION")

Main Thread   (ThreadID: 00000c54)
  fffffffffffffff8   ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000000 > ?? ?? ?? ?? ?? ?? ?? ?? 
  0000000000000008   ?? ?? ?? ?? ?? ?? ?? ?? 

video_pro_x.exe    04.10.2022  14:14      66d8a020

Processor [46]  2893MHz  4 Core(s)
Microsoft Windows NT 10.0 (Build 19045)
Used Memory: 2111 MB             Max Used Memory: 2114 MB
Free Virtual Memory: 13641 MB     Total Virtual Memory: 131072 GB

 Call stack:
Address   Frame
0000000000000000  000000000012EFD0  0000:00000000 C:\Program Files\MAGIX\Video Pro X14\video_pro_x.exe
00007FFAA5C968A7  000000000012EFD8  0001:000758A7 C:\Program Files\Common Files\OFX\Plugins\HitFilm360Pack.ofx.bundle\Contents\win64\HitFilm360Pack.ofx


 

Comments

CubeAce wrote on 11/26/2022, 5:21 AM

@Cyril-Kayam

Hi and welcome to the user to user forums.

Although you have supplied the crash dump file we also need to know the complete specification of your computer for some of the data in the file to make sense.

So for instance, are you running an Intel i5 processor (model and number) and how much physical system ram do you have?

What graphics card are you running? What version of graphics drivers are you running?

What is your current version and build of Windows?

Ray.

Windows 10 Enterprise. Version 21H2 OS build 1945.2193. Direct X 12.1 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 31.0.101.2115 with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for C: drive backup 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal projects 1 for Library clips/sounds/music/stills./backup of working projects. 1x WD RED 2TB drive. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia gaming driver version 526.86 1280xCUDA cores Direct X 12.1. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MEP Premium 21.0.2.138 and VPX 18.0.1.95 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier.