I have Magix Movie Editor Pro Premium 2016 and every time I try to import a video from my computer, the editing suite freezes. I cannot access any of the tools nor even close the programme. My computer runs windows 11. Any help would be gratefully received
Hi
MEP 2016 is not certified to run on Windows 11, however it may do so as it does run correctly on Windows 10.
We need more information:
Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
A screen shot of the Program settings, Device options tab.
Download and install MediaInfo and analyse one of the video clips that causes the crash, and post the results, see this tutorial if you are not familiar with MediaInfo on how to setup MediaInfo and analyse a video clip.
The amount of free space on the hard drive(s) you have.
Was there any error dialog that popped up when the crash occurred, if so what was the message?
John EB
Forum Moderator