This would suggest you are running the trial version, which has limited features and content, and have not activated the program with the serial number, beginning with P3-, you would have received in the purchase confirmation email.
On activation and first run did you install all the additional content which is available on activation? If not the option to do so is under Help, Install additional content.
If you have received a voucher code then you need to redeem it here to get a serial number.
Thank you for the response it was somewhat helpful, I have maker premium installed and went to help and additional content and it is all installed Sound forge, Vita2, Vita2 add on, Live pads, Visuals. But there is nothing regarding ultimate/Sound pools. I have the email receipt and it shows i have purchased ultimate, just wondering if I perhaps haven't received it as in my products there is only premium and sound forge available for download.
@Jacob-Ball Just after ordering Music Maker Unlimited you should have received an order confirmation e-mail. As far as I know there should be a voucher code inside the order confirmation e-mail to unlock one year of Loops Unlimited in the in-app-store.
Hello, I’m sorry, but I don’t have much experience with computers, I am a beginner and I need some help. August 2nd I’ve purchased the Magix Unlimited upgrade. I received a confirmation email containing a new serial number for Magix Premium and a download link for the installer. First, I uninstalled the old programme and then reinstalled Premium from the new download link, entering the new serial number, but when I open the programme, I still only see Soundpools with prices on the right-hand side of the screen in the ‘Store’. When I hover over them with the mouse, the prices do not change to a download arrow icon; I still only see the prices. I’ve also tried the ‘Clean up store’ function, but nothing has changed. Could you please advise me step by step on how to proceed? Thank you
@John-Doe3360 Please check the order confirmation e-mail thoroughly for additional voucher codes. You just simply reinstalled the program with a different serial number.
In the confirmation email, I only received: the order number, the serial numbers for SOUND FORGE Audio Studio 12, MUSIC MAKER 2026 PREMIUM and iZotope Ozone 11 Elements, and a voucher code for Loops Unlimited (one-year subscription).
@John-Doe3360 Yes, Loops Unlimited is the name of the subscription. It allows you to access all Magix Soundpool audio loops for non-commercial usage for a year. Make sure to check whether the subscription will auto-renew after 11 months. Better cancel it before (it will stay active until the year is over), so you won't get billed for another year. I'm not sure if it will auto-renew itself. I heard different reports here from multiple users but never purchased the Unlimited Edition of Music Maker myself, so I cannot tell you what will happen.