Purchased Music Maker Premium - Did not activate - Only Music Maker

August-Barone wrote on 4/2/2019, 8:32 AM

I purchased Music Maker Premium and entered the serial number but all I have is a limited tracks Music Maker. I cannot stand this stiff arm mentality from Magix. They say that new purchases and install problems don't have to pay for a voucher but there is NOT a phone number to call. How do I stop the madness and activate to Premium? I will uninstall everything and start over if that will do it. To release unfinished software and hide from your customers is a horrible way to do business. If this doesn't work I am asking for a refund on everything I purchased and will never use Magix software again.

Comments

johnebaker wrote on 4/2/2019, 9:11 AM

@August-Barone

. . . . entered the serial number but all I have is a limited tracks Music Maker . . . .

Did you download and install all the extra content that comes with the Premium version?

You should have had a message to do so after registering/activating the software.

If not select the Store tab in the program, click the gear and select Download all purchased content and install.

Once you have doe this the extra tracks, effects etc will be available.

John EB

emmrecs wrote on 4/2/2019, 9:16 AM

Hi, welcome to the Magix forums.

I entered the serial number

Where, exactly, did you enter this number? It should have been on the screen which asks you to Activate Edition. If so, did you then click on the "Ready" button? With what result?

If you did all the above, did you download and install ALL the additional content that goes with the Premium version?

Sorry to ask so many questions but if we are to have any chance of being able to help you we really do need to know exactly what you have already tried. This post gives you an overview of all the information we need.

As for contacting Support directly, this web page offers a variety of possible methods, and the "Support" button in the footer of every forum page offers another.

To release unfinished software and hide from your customers is a horrible way to do business

Indeed it would be, if your assertion was correct! As noted in this reply, there are several routes to making contact with the support team.

HTH

Jeff
Forum Moderator

August-Barone wrote on 4/3/2019, 3:57 AM

Yes, I downloaded all the content - I entered the serial number after you click on activate edition (Red Rectangle) on the welcome screen which took me to another screen. On that page at the top is enter serial for a new program. Just below that is entering a serial number for an older version. My new serial is sitting inside the borders of Old serial numbers. I guess I entered the wrong place instead of new at the top. Even after downloading everything it's still just Music Maker 8 tracks basic with all the extras. Does it ever say MMM Premium anywhere? There may be several routes to support but chat would be better than email and phone would be better than chat. They say you don't pay for installation or download problems but there is still not a phone number. Every other company has a phone and chat what made Magix blaze the old telegraph method of communication?

johnebaker wrote on 4/3/2019, 5:44 AM

@August-Barone

. . . . after downloading everything it's still just Music Maker 8 tracks basic with all the extras . . . .

Did you open the project s settings ( A key ) and set the number of tracks to higher than 8 - see image below?

. . . . Does it ever say MMM Premium anywhere? . . . .

No - there is only one core version, Plus and Premium just has extra soundpools, instruments, tracks, functions and features.

HTH

John EB

browj2 wrote on 4/3/2019, 7:50 AM

@August-Barone

If you did actually download and install everything and followed the instructions in the post above from John EB, then everything should work.

If not, watch this tutorial on getting started in MusicMaker 2019:

John CB

August-Barone wrote on 4/5/2019, 8:44 PM

OK I have MMM loaded and all add-ons are working great but for some reason when I try to pull down iZotope Ozone 8 it stops with an error and will not complete. Has anyone heard of this problem?

ralftaro wrote on 4/8/2019, 9:39 AM

OK I have MMM loaded and all add-ons are working great but for some reason when I try to pull down iZotope Ozone 8 it stops with an error and will not complete. Has anyone heard of this problem?

Sound like this other current thread should help:

https://www.magix.info/uk/forum/izotope-product-install-fails-with-no-proper-error-message--1224492/#ca1450320

Cheers!

Adefioye-Ayobami wrote on 7/13/2019, 9:39 AM

Please someone to help me with sound forge pro 13 serial number

emmrecs wrote on 7/13/2019, 10:20 AM

@Adefioye-Ayobami

Welcome to the Magix forums.

Unfortunately, your post has nothing to do with the question which was the start of this thread. Please do not hijack threads in this manner but rather post your question to a new thread.

Jeff
Forum Moderator

This thread will now be locked.