d-s wrote on 9/26/2018, 6:49 AM

Hello @Stephanie-Sotolotto,

I need some more information to look into this:
- time
- payment method
- article

Thank you for your help

Stephanie-Sotolotto wrote on 9/26/2018, 11:17 AM

I tried using two different Visa credit cards. The first time was yesterday at around 5pm with one card and then today around 7am with the other card. I was trying to purchase Future Dance Hall Part 1 for $9.99. Also yesterday, I was able to download a free soundloop (Chart Hits: Fade Out) and it downloaded and I used it with no problem. So, if the issue is with Visa, should I try using my Mastercard or paypal instead?

Stephanie-Sotolotto wrote on 9/28/2018, 8:09 AM

It works now. Thank you.