RAW image support

PhotoEnthusiast42 wrote on 11/24/2019, 7:39 PM

I stopped using this program because it kept crashing when I entered a directory with RAW image files (CR2 & RAW). Is this supported yet, or are there plans of supporting it any time in the future?

 

I have such a large number of raw files that crashing when the program sees these files makes the program non-functional for me. I loved the program until I started having those problems.

Comments

browj2 wrote on 11/24/2019, 9:47 PM

Hi,

I suggest that you ask Magix. This is a user to user forum.

Raise a ticket by clicking on the Support button at the bottom of this and all forum screens.

Good luck!

John CB

John C.B.

Desktop System - Windows 10 Home 1903; 16Gb RAM; i7 CPU 860@2.80Gz; ATI Radeon HD5770 w1GB; SSD 500GB, HD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB; dual monitors - 27" main, 25" secondary; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer; Notebook - Microsoft Surface Pro 4, i5, 8 GB RAM, 256 SSD, W10 Pro 1903

emmrecs wrote on 11/25/2019, 3:33 AM

@PhotoEnthusiast42

Which exact version of PM are you running? The latest is 13.1.1.12.

I have this version and just opened it and pointed it at my directory where all my Canon .cr2 files are stored. It opened that directory, and its sub-folders, and showed thumbnails of the images, without any problem or hesitation!

So, the fact that yours crashes on RAW files is clearly not a "program fault"! However, I do accept that not all RAWS are created "equal". It is entirely possible that the particular ones you have include "something" that PM does not like.

From my participation in various photo-editing software forums I know that RAW image development is a real "minefield". Speaking personally, I would not normally use PM to "look at/develop" my .cr2 images but rather Canon's own DPP software, exporting from there as .tiff to then manipulate in other editing programs.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D