re-registering webdesigner 11 premium

David-Partridge wrote on 5/31/2020, 4:32 PM

I'm trying to re-register webdesigner 11 premium, after re-installing Windows 10.

I have all my details and serials, and go through the Magix activation process and keep being greeted with;

"An error has occurred.

Your registration could not be completed. Please try again later!"

This has been going on for over a week, so am now locked out of my software.

 

Any Advice ?

Comments

emmrecs wrote on 6/1/2020, 4:15 AM

@David-Partridge

Is it possible that you have exceeded the number of registrations allowed for the software, because you have previously needed to reinstall and re-register it?

If so, go to your Magix account, log in and go to "My Products". Find the entry for this software and check the activation listing. If you have already used the allowed maximum simply deactivate one, or all, of the named installations in your account listing.

Then try again to register via the program.

If this is not a problem of number of activations I think you will need to raise a support ticket with Magix Customer Service, via the Support button in the header of any forum page.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

David-Partridge wrote on 6/1/2020, 4:36 AM

I cant see how i could possibly exceed the number of registrations, I only have 1 computer.

But i dont think that is the problem, Every time i try to re-register I get an automatic email from Magix Thanking me for successfully registering my product.

But the software on my computer displays as below.

I cant contact support without any fees.

emmrecs wrote on 6/1/2020, 5:46 AM

@David-Partridge

Thank you for the additional information.

The only other recommendation I can make is to use this page to contact Magix Sales.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 6/1/2020, 12:34 PM

@David-Partridge

Hi

How many times have uninstalled and re-installed the software?

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

David-Partridge wrote on 6/1/2020, 3:37 PM

Over the last week about 15 times ive attempted the Magix registration process, but only re-installed it once.

Currently it,s just an icon on my desktop, because it wants me to go through the online registration process when i try to use it