Recently upgraded to latest version of Video Pro X, have many problems

Joshua-Burner wrote on 12/2/2020, 1:33 PM

1st Problem:

Every time on launch, it prompts me to install extra content. But every time I try to click on the checkbox, I get an error sound. This is really annoying.

2nd Problem:

Every time I try to open the Xara3D text editor to change 3D text or edit it in the Text area of the Effects tab, the program crashes.

 

I already updated all my drivers as well.

My Specs:

 

 

Comments

CubeAce wrote on 12/2/2020, 1:54 PM

@Joshua-Burner

Hi Joshua.

Have you turned off your Antivirus? Some Antivirus programs see the downloads as false positives and block the downloads.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 12/2/2020, 2:38 PM

@Joshua-Burner

Hi.

See this comment, although it mentions to Movie Edit Pro, it also applies to Video Pro X.

@CubeAce

Hi Ray - if you look at the image the extras are already installed, this is what happens if the 'fix' options are not set correctly, Magix are aware of this - they gave me the solution.

John EB
Forum Moderator

Last changed by johnebaker on 12/2/2020, 2:38 PM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

CubeAce wrote on 12/2/2020, 2:49 PM

@johnebaker

Hi John.

I was put off I think by Joshua saying he got an error sound. I forget most people probably keep their Windows error sounds switched on.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

johnebaker wrote on 12/2/2020, 3:25 PM

@CubeAce

Hi Ray

. . . . Windows error sounds switched on. . . .

That is the first thing I turned off on the new install !

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Joshua-Burner wrote on 12/2/2020, 5:15 PM

Alright, the notifications have stopped, thanks!

However, I'm still having problems opening the 3D text editor because it causes the program to crash.

SPECS: Win 10 Home 1909, 64 Bit system x64 Processor, AMD Ryzen 7 2700X 8-Core Processor 3.59 Ghz, 24 GB Ram NVIDIA GeForce RTX 2080 SUPER, B450 AORUS ELITE motherboard
PROGRAMS: Video Pro X 18.0.1.89 (UDP3)win

johnebaker wrote on 12/3/2020, 5:55 AM

@Joshua-Burner

Hi

Which Anti virus are you using?

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Joshua-Burner wrote on 12/3/2020, 7:58 PM

@Joshua-Burner

Hi

Which Anti virus are you using?

John EB

Avast Premium

SPECS: Win 10 Home 1909, 64 Bit system x64 Processor, AMD Ryzen 7 2700X 8-Core Processor 3.59 Ghz, 24 GB Ram NVIDIA GeForce RTX 2080 SUPER, B450 AORUS ELITE motherboard
PROGRAMS: Video Pro X 18.0.1.89 (UDP3)win

johnebaker wrote on 12/4/2020, 5:36 AM

@Joshua-Burner

Hi

See this post from Magix, it may be the cause of your issue.

John EB

Last changed by johnebaker on 12/4/2020, 5:37 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2021, and earlier versions 2015 and 2016, Music Maker Premium 2021.

Running Windows 10 Professional 20H2 64bit on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 3 x 2Tb internal HDD + 60GB internal SSD, + 6 ext backup HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.