Recently upgraded to latest version of Video Pro X, have many problems

Joshua-Burner wrote on 12/2/2020, 1:33 PM

1st Problem:

Every time on launch, it prompts me to install extra content. But every time I try to click on the checkbox, I get an error sound. This is really annoying.

2nd Problem:

Every time I try to open the Xara3D text editor to change 3D text or edit it in the Text area of the Effects tab, the program crashes.

I already updated all my drivers as well.

My Specs:

Comments

CubeAce wrote on 12/2/2020, 1:54 PM

@Joshua-Burner

Hi Joshua.

Have you turned off your Antivirus? Some Antivirus programs see the downloads as false positives and block the downloads.

Ray.

johnebaker wrote on 12/2/2020, 2:38 PM

@Joshua-Burner

Hi.

See this comment, although it mentions to Movie Edit Pro, it also applies to Video Pro X.

@CubeAce

Hi Ray - if you look at the image the extras are already installed, this is what happens if the 'fix' options are not set correctly, Magix are aware of this - they gave me the solution.

John EB
Forum Moderator

CubeAce wrote on 12/2/2020, 2:49 PM

@johnebaker

Hi John.

I was put off I think by Joshua saying he got an error sound. I forget most people probably keep their Windows error sounds switched on.

Ray.

johnebaker wrote on 12/2/2020, 3:25 PM

@CubeAce

Hi Ray

. . . . Windows error sounds switched on. . . .

That is the first thing I turned off on the new install !

John EB

Joshua-Burner wrote on 12/2/2020, 5:15 PM

Alright, the notifications have stopped, thanks!

However, I'm still having problems opening the 3D text editor because it causes the program to crash.

johnebaker wrote on 12/3/2020, 5:55 AM

@Joshua-Burner

Which Anti virus are you using?

John EB

Joshua-Burner wrote on 12/3/2020, 7:58 PM

@Joshua-Burner

Hi

Which Anti virus are you using?

John EB

Avast Premium

johnebaker wrote on 12/4/2020, 5:36 AM

@Joshua-Burner

See this post from Magix, it may be the cause of your issue.

John EB