Comments

CubeAce wrote on 12/20/2020, 8:05 PM

@Thomas-Wiklund

Hi Thomas.

Did you buy this product recently because it has not been supported for some time. I notice it is on Amazon and says it is Win 10 compatible which I do not believe to be true and possibly why Magix dropped it and only continued with Rescue Your Video tapes. I would complain to Amazon that it is not Windows 10 compatible if that is where you saw it.

You could try getting in contact with Magix via email as there are no Magix staff on the forums, only other users of Magix software. Mainly though complain to the seller or retailer.

Ray.

Windows 10 Enterprise. Version 20H2 OS build 19042.844. Direct X 12. Bios version 1401 latest hardware updates for Western Digital hard drives. Page file space 4.75GB.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version 27.20.100.9168, with 32GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB SSD D: drive for current project. 1 x 250GB SamSung Evo 970 drive for Operating System. + x2 WD BLACK 2TB internal SATA 7,200rpm hard drives.I for internal backup and 1 for Library clips/sounds/music/stills. Total 12TB of four external WD drives for backup.

Gigabyte NVIDIA G Force GTX 1650 Super . nVidia driver version 460.89: 1280 CUDA cores Direct X 12. Memory interface 128bit Memory bandwidth 192.03GB/s 4GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x16 Gen3.

Running MEP Premium 20.0.1.79. and VPX 17.0.3.68 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

emmrecs wrote on 12/21/2020, 3:50 AM

@Thomas-Wiklund

Welcome to the Magix user to user forums, so not a contact for any Magix staff and so not our program.

As @CubeAce (Ray) writes, you need to contact the seller and ask for their help, possibly even a refund. The email address to use to contact Magix is infoservice@magix.net but I doubt very much whether anyone there will be able to help you.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Thomas-Wiklund wrote on 12/21/2020, 3:57 AM

OK, thanks Ray and Jeff.