[Resolved] Updates (.211) and headaches

Comments

bvolbeda wrote on 2/22/2018, 6:43 PM

running Pro X 211 - just upgraded (paid) and now I am getting a "program is busy" when I try to close. I have tried every thing including rebooting. Th only way it will close is if I go to task manager and tell it to close.

gmlotkow wrote on 2/23/2018, 5:39 AM

Well, it’s been awhile, but after wiping the PC clean, fresh Win10 install, I was able on fix it. I wish Magix would come up with a patch soon, to fix this and other issues, like the flickering between transitions. I built a new pc, .211 works, if you have clips with effects, and fade in or out between them, flickering is really bad. Only when creating dvd or blu-ray format. MP4 is ok.

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

johnebaker wrote on 2/23/2018, 9:36 AM

@bvolbeda

Hi

. . . . I have tried every thing including rebooting. . . . .

Did you check that the Hide news option is checked in the program settings (Y key), System tab?

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

bvolbeda wrote on 2/23/2018, 10:20 AM

OK - checked - still won't close and when I close via "task manager" and reopen the Hide news is again unchecked. So it did not save the setting.

gmlotkow wrote on 2/23/2018, 10:36 AM

I’ve been down that path. The shortest and best way to fix this is with a clean install. You will need to back up your stuff, reboot the system to a fresh install of Win 10, (I’m assuming that is what you are using), then reload all your software again. Pick the option to remove all files during the process. I would start with Magix, then load everything else later. I did this maybe 3 times, seem like some plug-ins may corrupt software.

I’ve ended up building a new PC, everything works better.

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

johnebaker wrote on 2/23/2018, 11:11 AM

@bvolbeda

Hi

. . . . checked - still won't close and when I close via "task manager" and reopen the Hide news is again unchecked. So it did not save the setting. . . . .

Ok, that was the easy way of turning off the News, with VPX closed try the following:

  1. Locate the Video_Pro_X.ini file which you should find in the following folder

    C:\Users\Username\AppData\Roaming\MAGIX\Video_Pro_X8

    where Username is the name you log onto the computer with.
     
  2. Open the Video_Pro_X.ini file using Notepad
     
  3. Locate the section and options shown below

    [NewsFeedControl]
    ItemCount=0
    Settings=1
     
  4. Your Settings option should be 0, change it to 1 as shown above.
     
  5. Save the ini file
     
  6. Check that no Magix services/processes are running in Task Manager - if you see Magix Network Sync and/or a process with a name MagixOfAHelper-Module end the tasks

Start VPX and try shutting down again.

Failing that a full re-install as George has suggested may be necessary, however un-installing will not remove all the files - follow this procedure if you have to re-install, if you are not on Windows 10 the procedure is the same, however a System check should not be necessary.

HTH

John EB

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

bvolbeda wrote on 2/24/2018, 11:18 AM

Thanks for your help John - I have uninstalled and then reinstalled and it is working as it should

ryan-constantine wrote on 3/11/2018, 10:07 PM

@bvolbeda

Hi

. . . . checked - still won't close and when I close via "task manager" and reopen the Hide news is again unchecked. So it did not save the setting. . . . .

Ok, that was the easy way of turning off the News, with VPX closed try the following:

  1. Locate the Video_Pro_X.ini file which you should find in the following folder

    C:\Users\Username\AppData\Roaming\MAGIX\Video_Pro_X8

    where Username is the name you log onto the computer with.
     
  2. Open the Video_Pro_X.ini file using Notepad
     
  3. Locate the section and options shown below

    [NewsFeedControl]
    ItemCount=0
    Settings=1
     
  4. Your Settings option should be 0, change it to 1 as shown above.
     
  5. Save the ini file
     
  6. Check that no Magix services/processes are running in Task Manager - if you see Magix Network Sync and/or a process with a name MagixOfAHelper-Module end the tasks

Start VPX and try shutting down again.

Failing that a full re-install as George has suggested may be necessary, however un-installing will not remove all the files - follow this procedure if you have to re-install, if you are not on Windows 10 the procedure is the same, however a System check should not be necessary.

HTH

John EB

 


This worked for me. Does this mean the news thing is broken?

richmg821 wrote on 3/24/2018, 12:53 AM

Thank you very much Johnebaker, It's been since last December and I sent my computer info into Magix, and they didn't come up with a solution. Last month they sent an inquiry how or if my problem was solved, and I told them it was not and I was asked by tech support to send my computer info again. When you been building computers for decades some of know computer problems from software. I would have never looked into the X8 folder, because I was sure I had Magix Pro X. I also changed the setting in X7, the Pro X, folder and others were empty so I deleted them. For myself your solution was great, because formatting my C drive is not a option because of a faulty boot drive, and I have some music programs on here using as a DAW, and 1-3 programs they only allow one hardware change a year, and you have to show proof. Again thank you, I love it when someone knows what they are doing, and found where the problem is. The only confusion I thought I upgraded to Pro X, but what's with the X8 and X9. Have a great weekend, you started mine off to a great start.

 

techcop50 wrote on 5/16/2018, 10:46 AM

Got a quick reply from Magix that fixed this issue:

Thank you for your message and the additional details. This may be an issue with the program's newsfeed functionality hanging on exit, and thus blocking the entire program from terminating properly. You should be able to resolve this by manually finding and deleting the file "MxNewsfeed.xml", which would be located in the following folder belonging to your MAGIX program installation:

C:\Users\[UserName]\AppData\Roaming\MAGIX\Video_Pro_X8\News Feed Info\

Please navigate there with your Windows Explorer or other file browser of your choice and delete it. You might need to reconfigure your Windows Explorer to show hidden folders and files first. In order to do this, open the "Organize" menu in the Windows Explorer window and go to "Folder and search options". Switch to the "View" tab in the dialogue that will come up, find the option for hidden files/folders in the list and tick the option to "Show hidden files, folders, and drives". Confirm your changes via OK and try again. Once you found and deleted the INI file, please check whether this resolves the problem.

Please note that the problem may reoccur when a new newsfeed is sent and the file will be recreated. You would then be able to apply the solution above again.

I hope this helps.
--
Best regards,
Ralf Hentschel

MAGIX Software GmbH
Supportmanager

francisf.-rivinus wrote on 5/16/2018, 4:10 PM

Finally the root cause of the problem has been found!! Many thanks to Ralf Hentschel for discovering and providing users with this fix. Also many thanks to techcop50 for publicizing the fix on this forum. I don't know about others, but I have been struggling with this problem in .211 for months. Now if Magix will just fix its news feed so it cannot block everything we won't have to go deleting the .ini file every time there is news.

gmlotkow wrote on 6/18/2018, 7:00 PM

I cannot believe this. I started this thread, and it's issue January 2018. After all the cudo's, and another software updates, it starts all over again. What really troubles me, is I went thru all the headache of reformatting my PC and it never improved. I spent more than $3,000.00 US dollars to build a rocket editing machine, had 5 months of trouble free editing, without taking the latest update, and it started again today. Still running 15.0.5.211.

With all the problems listed in other threads about the new software bugs, can someone tell me the direction to take with Magix VPX?

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

browj2 wrote on 6/19/2018, 7:41 AM

Hi Greg,

Did your new problems coincide with the Windows 1803 update?

The latest version of VPX seems to have overcome the audio problems created by the Creator update. However, as you probably saw, Doug is having problems with crashes; I have not but I haven't been doing any large projects yet. Go through the list of bugs that we've found and you'll find that it's not very serious, except for the "nested sequences" problem, and potential stability problems.

As for where Magix VPX is going, look at the new features. One user posted his results of using his NVidia card - exporting speed increased dramatically. I don't have one, but I know that you do and this may help speed up the process.

The problem with upgrading/updating may be that you end up with problems like Doug.

It would be good to hear from someone else who has been using the latest version much more that I about whether or not there are major stability problems.

Hopefully, Magix will have a new patch soon.

John

John C.B.

VideoPro X(16); Movie Studio 2025 Platinum; Music Maker 2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB, 12TB, 14TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

gmlotkow wrote on 6/19/2018, 8:38 AM

Thanks John, I was able to fix the busy now issue by editing my .ini file as outlined above.

I retired my earlier PC with the NVidia card, and built a new one, with the assistance from Desertsweeper, who I have not heard from in quite some time. This is what I built- note: no separate graphics card.

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

 

I cannot believe the performance of this setup. I can place 4 1080p HD AVCHD clips that are an 1.5 hour long on the timeline, and scroll real time, so fast, your eyes can't keep up. The render times of a 1hr 20 min clip that would usually take 1.5 hours to render, now take 6.5 minutes! It includes fades, titles, chapter markers for DVD output.

I've been reluctant to take the update because of the amount of time I've been editing. Since January '18, I've recorded approx. 22 school performances. One weekend consisted of 3 cameras running 6 hours, recording 78 piano solos. I've collected over 40 hours of 1920x1080 60p video X3 cameras. That new machine cook it with incredible speed. It fried my brain. I could not risk an update with a bug.

 

Last changed by gmlotkow on 6/19/2018, 9:15 AM, changed a total of 1 times.

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

johnebaker wrote on 6/19/2018, 1:51 PM

Hi Greg

. . . . The render times of a 1hr 20 min clip that would usually take 1.5 hours to render, now take 6.5 minutes! . . . . .

An interesting computer spec however there is no mention of the processor.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

gmlotkow wrote on 6/19/2018, 2:02 PM

I missed that one, Intel i7 k8700 Coffee Lake

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

johnebaker wrote on 6/19/2018, 2:03 PM

Hi Greg

Thanks - I just upgraded to a 4K Sony camera and will be looking for a new PC in the future.

How do you use all the SSD's ie how are they assigned to what functions?

John EB

Last changed by johnebaker on 6/19/2018, 2:05 PM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

gmlotkow wrote on 6/19/2018, 2:21 PM

c: = Samsung 860 EVO 500GB, contains Win10 and programs

1) Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive plugged on the main board contains my raw video files, imported into VPX, (acts as another drive letter)

1) Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive plugged on the main board receives my rendered material from VPX (acts as different drive letter)

1) Seagate Barracuda Pro 4TB 7,200RPM SATA III contains most everything else.

1) Another hard drive that contains all my finished product

Self built computer with:

Intel i7 K8700 Coffee Lake processor

Corsair RMX Series RMX750 750 Watt 80 Plus Gold Fully Modular ATX Power Supply

Microsoft Windows 10 Pro 64-bit - 1pk DSP OEM DVD

Corsair Hydro H115i Pro RGB Water Cooling Kit

ASUS 24x Internal DVDRW SATA Writer

2X - Corsair Vengeance LPX 32GB 2 x 16GB DDR4-2666 PC4-21300 C16 Quad Channel Desktop Memory Kit

Seagate Barracuda Pro 4TB 7,200RPM SATA III 6Gb/s 3.5" Internal Hard Drive

2x - Samsung 960 EVO 250GB V-NAND M.2 2280 PCIe NVMe Gen 3 x4 Internal Solid State Drive (on MB)

Samsung 860 EVO 500GB MLC V-NAND SATA III 6Gb/s 2.5" Internal Solid State Drive

with a Dell U3415W 34.08" UW-QHD 60Hz HDMI DP Curved LED Monitor

johnebaker wrote on 6/19/2018, 2:40 PM

Hi Greg

Thanks for the info.

Cheers

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.