Comments

Ian-Kerry wrote on 7/28/2020, 4:04 PM

I have the same problem as well. Is there a way of eliminating this annoying window?

johnebaker wrote on 7/29/2020, 1:38 AM

@Brian-Buckman, @Ian-Kerry

These are pop up messages from the installed Update Notifier app.

If you do not use the Wifi Transfer function with Camera MX then it can be uninstalled.

HTH

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Ian-Kerry wrote on 7/29/2020, 3:04 AM

@johnebaker, @Brian-Buckman

Thank you John for that information, but where do I find the app and how do I uninstall it? In the Apps list in Windows 10 Pro I only have an option to uninstall Xara Designer Pro X.

Brian-Buckman wrote on 7/29/2020, 3:45 AM

I didn't do anything (I think) but "The SALE ON THE BEACH" window no longer appears when I start Designer Pro. However, I tried to check whether there were any program updates, and the window that popped up was blank, except for the title.

johnebaker wrote on 7/29/2020, 3:53 AM

@Ian-Kerry

Hi

If you have the older version of the Update Notifier, then it has been known by several names - Magix Network Sync, Magix Connect or just Connect.

It should also appear under the Windows button, Magix folder and you can also uninstall from there by right clicking the menu item.

@Brian-Buckman

Did you check the 'Do not show again' option in the popup?

HTH

John EB

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Ian-Kerry wrote on 7/29/2020, 4:33 AM

@johnebaker

I do not have a Magix folder in Program Files, just a Xara Designer Pro X leading to the version 17 files. None of the names appear in the 17 folder, but if it is located in any of the subfolders, please let me know.

There is no such file under the Windows button and the Xara folder from the Windows button.

The popup is blank, with SALE ON THE BEACH as a header, so I have no 'Do not show again' option to click.

It has only happened since I upgraded to version 17 recently.

Do I really need to keep closing the window in order to use the software as there is no obvious way of removing it? Is the a download that I could use to eliminate this problem? Do I need to uninstall and reinstall in order to see a choice of what I wish to install?

Please let me know

Ian

emmrecs wrote on 7/29/2020, 5:12 AM

@Ian-Kerry

I don't have Xara Designer Pro X so am "guessing" this might be applicable to that app, as it is to other Magix apps.

In Program settings, or similar, do you have an option to "Hide News", or similar? To explain, I have been seeing this same message in Video Pro X recently on first starting the program; choosing that option has stopped the message appearing for me.

HTH

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 7/29/2020, 5:14 AM

@Ian-Kerry

Hi

Do you have any of these icons in the System tray of your computer?

The Connect and Magix Connect icons are the same as the Network Sync in the image above.

If so then it should appear in the Windows, Settings, Apps and features dialog eg for Update notifier

The 'Do not show again' was a comment to Brian Buckman's post.

John EB

Last changed by johnebaker on 7/29/2020, 5:17 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Ian-Kerry wrote on 7/29/2020, 5:53 AM

@emmrecs

Thanks for your suggestion. Under Help I have 'Info pop-ups' but the only choices are 'Turn all off' and 'Turn all on'. I have turned then off but have no idea whether I have now disabled a function that I am used to seeing. Only time will tell.

@johnebaker

I have neither of the icons you showed in my System tray, and have looked through all of the apps listed on my machine, but none of the names you suggested are there.

Let me see if turning the info pop-ups off sorts the problem, or if it causes me to lose something that I used to see and need. I will let you know what happens when I know rather than take up more of your time at the moment. At least I can use the program, but the appearance of a blank pop-up is simply annoying.

Ian-Kerry wrote on 7/29/2020, 10:24 AM

@emmrecs

@johnebaker

The SALE ON THE BEACH pop-up is still appearing, so turning pop-ups off in Xara Designer Pro X version 17 has no effect on this annoying window.
What now?

emmrecs wrote on 7/29/2020, 10:44 AM

@Ian-Kerry

Sorry, I'm out of ideas!

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

johnebaker wrote on 7/29/2020, 10:46 AM

@Ian-Kerry

Hi

With XDP closed:

Open Windows Task Manager and on the Processes tab (make sure it is in name order), scroll down to Background processes - is there any mention of Update Notifier, Network Sync,Connect or any other process related to Magix or Xara?

Repeat with XPD running and don't cancel the popup

John EB

Last changed by johnebaker on 7/29/2020, 10:47 AM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.

Ian-Kerry wrote on 7/29/2020, 11:03 AM

@johnebaker

@emmrecs

@Brian-Buckman

Thanks John EB

With XPD closed there is nothing showing, but with it open it is showing Updater (expands to QtWebEngineProcess.exe and Xara Designer Pro X17)

Now checking with XPD not running and I have seven occurrences of QtWebEngineProcess

Does that help you?

johnebaker wrote on 8/1/2020, 12:43 PM

@Ian-Kerry

. . . . I have seven occurrences of QtWebEngineProcess. Does that help you? . . . .

Yes and no.

The QtWebEngineProcess is necessary for the program to communicate to the Magix servers for licence checking and the Online Gallery for widgets etc. Seven running instances does seem excessive though.

AFAIK it is not responsible for the popups.

John EB

Last changed by johnebaker on 8/1/2020, 12:44 PM, changed a total of 1 times.

Lateral thinking can get things done!

VPX 12, MEP Premium 2020, and earlier versions 2015 and 2016, Music Maker Premium 2021 and Music Maker 2020.

Running Windows 10 2004 64bit on Intel i7-8700K 3.2 GHz, 16Gb RAM, 1Tb + 2 x 2Tb internal HDD + 60Gb internal SSD, + 6 x 2Tb ext HDDs, Sony FDR-AX53 Video camera, Contour HD 1080 and Sony HDR-AS30V Sports cams.