emmrecs wrote on 4/10/2017, 11:01 AM

Hi, welcome to the MAGIX forums.

What format is the file that cannot be read? If you're not sure, download and install the free MediaInfo, point it to one of your files, using the Tree view, and copy and paste the details to any reply you make here.

If you have a file available that does not give the "unsupported format" message, follow the same procedure with MediaInfo and that file; comparing the two may give us some clue about what is the problem.


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