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emmrecs wrote on 4/10/2017, 11:01 AM

Hi, welcome to the MAGIX forums.

What format is the file that cannot be read? If you're not sure, download and install the free MediaInfo, https://sourceforge.net/projects/mediainfo/ point it to one of your files, using the Tree view, and copy and paste the details to any reply you make here.

If you have a file available that does not give the "unsupported format" message, follow the same procedure with MediaInfo and that file; comparing the two may give us some clue about what is the problem.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D