Sending emails with Magix email account

Geoff-Latham wrote on 5/25/2021, 2:43 AM

It seems Microsoft are playing silly with emails to ‘Outlook’ accounts yet again.  We are receiving the same error messages, as below, to mail sent to all Hotmail accounts. It also seems raising a technical support ticket on Magix website is not possible!

ERROR MESSAGE

This is the mail system at host smtp.app.magix-online.com.

I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can delete your own text from the attached returned message.

        The mail system

<**********@hotmail.com>: host

    hotmail-com.olc.protection.outlook.com[104.47.56.161] said: 550 5.7.1

    Unfortunately, messages from [193.254.188.57] weren't sent. Please contact

    your Internet service provider since part of their network is on our block

    list (S3150). You can also refer your provider to

    http://mail.live.com/mail/troubleshooting.aspx#errors.

    [CO1NAM11FT060.eop-nam11.prod.protection.outlook.com] (in reply to MAIL

    FROM command)

Comments

richardspencer007 wrote on 10/10/2021, 4:24 AM

I have exactly the same problem and it is so frustrating

browj2 wrote on 10/12/2021, 9:52 AM

@Geoff-Latham @richardspencer007

I have the same problem. Sending to Gmail works, Hotmail does not.

Worse, I don't receive emails from either Hotmail or Gmail.

Just to be clear, this is using the Magix Online World webmail account that comes with Magix web hosting service and On-line Album.

Did either of you raise a ticket with Magix?

John CB

John C.B.

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richardspencer007 wrote on 10/12/2021, 10:58 AM

Yes I have the same problem with the Magix webmail with the webmail hosting yes. Come to think of it I don't receive from hotmail either. Now I raised a ticket about 6 months ago and they seemed to pick it up. The problem appeared to be fixed but .....it has reoccured. Searched all over to try and find how to raise a ticket again but can find no way to do it. I refuse to trawl through FAQ's

Richard

browj2 wrote on 10/12/2021, 11:17 AM

@richardspencer007

Searched all over to try and find how to raise a ticket again but can find no way to do it. I refuse to trawl through FAQ's

No need to search all over, just scroll to the bottom of each page and click on Ask Support or do what is indicated.

Magix needs to know which product and hopes that you have at least looked at the FAQ's before submitting a ticket.

  • Click on Support at the top of the forum
  • Click on Show all products
  • Select Magix/Xara Online
  • Note that under Technical Problems/Error messages, there is a guide as to How do I contact Magix Support that you could have looked at.
  • Scroll down and click on Ask Support
  • Click on your Category, Web and Technic
  • Select Web Designer for want of a better title
  • Click on Search for other solutions
  • Put in Short Description which is actually the Subject line of your ticket that you want to submit - Webmail not working properly: cannot receive emails or send to Hotmail
  • Click on Find a Solution
  • Scroll down - click on the big blue button that says SEND A SUPPORT REQUEST
  • Describe your problem and click on Continue

The rest should be obvious.

Magix needs to know which product and that you have at least looked at the FAQ's before submitting a ticket.

I have submitted a ticket and referred to this post.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Geoff-Latham wrote on 10/12/2021, 12:11 PM

It's a bit "around the houses" to get to the SEND A REQUEST page but the route from John CB takes you there OK.
We've used Magix email for about 10 years but this email blocking, for microsoft email address, started to occur a couple of years ago and has been ongoing since. MAGIX customer support have always sorted the problem in the past but it usually takes a couple of weeks. We use Microsoft Outlook for emails and have no problem receiving emails only with sending emails to any microsoft email address i.e. hotmail, outlook etc.

We set up an outlook email address (e.g. silmilar-name@outlook.co.uk) which we can use when the issue raises its head again but it does seem a shame that Microsoft can block the Magix server like this.

Geoff Latham

browj2 wrote on 10/13/2021, 7:54 AM

@Geoff-Latham @richardspencer007

Hi,

I received a reply from Magix that they are aware of the problem, that the System Administrator is working on it, but that it could take some time. I mentioned that this should be considered as extremely urgent. Undoubtedly, there are users depending on it for their businesses, so I find the reply unacceptable.

If you have not raised a recent ticket about this, please do so. Magix seems to move faster by the number of complaints received.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

richardspencer007 wrote on 10/13/2021, 9:24 AM

Hi all, Thanks for all the advice . I have complained and have also received a similar reply. Looking back the same thing happened and was rectified back in May of this year, so it has obviously reoccured.

Richard

browj2 wrote on 10/14/2021, 7:41 AM

@richardspencer007 @Geoff-Latham

Hi,

It seems to be working now. I was able to send an email to my Hotmail account last night.

Please check and let me know.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2024 with MM2023 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

richardspencer007 wrote on 10/14/2021, 7:46 AM

Hi John, Thanks for that and yes I succeeded in sending to my brother's hotmail without it bouncing back

R

Geoff-Latham wrote on 4/11/2022, 10:42 AM

Ups !!! Seems like sending emails to Outlook/Hotmail accounts has been blocked again. Ticket raised

Kroetlein wrote on 4/13/2022, 1:55 PM

Same problem with me. I also can't send Mails to Hotmail-Adresses. Any solution?

PATIENT-X wrote on 4/13/2022, 2:24 PM

@Kroetlein

Hello Welcome

Please contact infoservice@magix.net for further assistance.

Stephen

Forum Moderator

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Kroetlein wrote on 4/14/2022, 6:03 AM

Thank you for the very quick answer. I'll do so and post the result here.

Kroetlein wrote on 4/14/2022, 10:42 AM

Quick answer by Magix:

"Our system administrator is aware of the issue and are working on the fix."

Ok, let's hope again... 😒

Pamelaramijsen wrote on 6/21/2022, 11:59 AM

Hi everybody,

As far as I can see the problem with the hotmail-adresses still isn't solved.

Can anyone tell me if there has been an update from the Magix support?

Thank you!

Geoff-Latham wrote on 6/22/2022, 1:29 AM

All works OK here at present but I did read on the web that Microsoft Outlook had an email 'outage' recently.