Comments

SP. wrote on 2/6/2024, 5:47 PM

@Joe845 Have you contacted proservice@magix.net? Sequoia has also a phone support number in the manual.

Joe845 wrote on 2/6/2024, 6:42 PM

I do not have the manual unless there was PDF, I/ve contacted prosupport@magix.net but it's been radio silence for the last few days. Would you be able to share the phone number?

SP. wrote on 2/7/2024, 2:18 AM

@Joe845 You can find the manual here: https://www.magix.com/us/support/pro-audio-downloads/

I think it should also be available in the program folder and via the Help menu.

Joe845 wrote on 2/7/2024, 2:47 AM

Thanks, would you happen to know the page number it may be on? I don’t have access to the program. It is not working for me as I don’t have a condemeter serial that’s working correctly.

Joe845 wrote on 2/7/2024, 5:08 AM

Thank you

ProAudioTeam wrote on 2/8/2024, 5:54 AM

Hello Joe845,

did you receive an automatic reply with your ticket number, possibly in the spam folder? We have not received a new ticket request from you. Please send us the ticket number.

Thank you and kind regards

Your Pro Audio Team

Joe845 wrote on 2/8/2024, 6:37 AM

I’ve had correspondence with the support team but have had radio silence since. I’ve emailed numerous times for answers with no response. I’ve spent a lot of money on this product and have not had a path forward to resolve the problem.

Ticket#2024012917000716

 

ProAudioTeam wrote on 2/12/2024, 4:17 AM

Thank you, we have found the ticket request.

The tool was frozen due to a technical problem when moving from the sales team to the support team and was therefore temporarily not visible. The support team will now solve the problem quickly and to your complete satisfaction.

Best regards

Your Pro Audio Support Team

Joe845 wrote on 2/12/2024, 5:12 AM

Thank you,I have received a reply this morning and I hope so.
 

Thanks again

Gregory-T wrote on 2/28/2024, 8:06 PM

I have similar problem. Ticket#2024022917000171

ProAudioTeam wrote on 2/29/2024, 2:51 AM

Hello Gregory-T,

thank you for your request, we have promptly forwarded the ticket with your inquiry to the responsible department.

You will receive further information by email shortly.

Best regards

Your Pro Audio Support Team