sequoia Softube Weiss plug in not displaying GUI

erikzobler wrote on 9/28/2020, 2:04 AM

windows7/64bit 3.06 i3 4Gram / sequoia13. Softube Weiss compressor limiter VST3 was working until I tried to save a preset. Compressor window closed and opened a Sequoia preference window which when closed, took me back to normal Sequoia VIP with the plug in showing in slot 2, but I cannot access its GUI (right click does not work for this plug in but does for others, and it was working before my attempted save). Sequoia seems to be fine. I uninstalled and re-installed the plugin, but no change.

Also, can someone tell me how to contact Sequoia customer tech support directly? I cannot find any link to do that on the magix site.

Comments

SP. wrote on 9/28/2020, 3:19 AM

https://www.magix.com/us/support/technical-support/pro-audio-support/

proservice@magix.net

emmrecs wrote on 9/28/2020, 3:38 AM

@erikzobler

In addition to what @SP. has written, there is a dedicated Sequoia forum here.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, AMD Radeon R7 360 and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, Photo Story Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D