serial number

Matt-Davidson wrote on 8/8/2022, 5:02 PM

hey there, I bought a physical copy of the movie studio platinum and I've been trying to register it but I can't find the serial number that it's asking for, I've tried every number I can find on the box, I've tried the key card that came in the box, there is also no CD in the box and no number in/on the installation guild, I even tried exchanging it for a new copy from best buy and that did nothing. I would really appreciate some help, please get back to me as soon as possible. Thank you.

Comments

CubeAce wrote on 8/8/2022, 8:14 PM

@Matt-Davidson

Hi Matt and welcome to the user to user forums.

Under consumer laws you have to take up any complaints about a purchase with the vendor that you bought the product from. You are about the seventh person I have seen on these forums that have had trouble buying the software from Best Buy.

As you did not buy the product directly from Magix they have have no record of the purchase and will not be able to help you.

These are public user forums with no Magix staff present on the forums so no-one here can help you either. This problem must be sorted by Best Buy. Personally I would demand a refund.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5737

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AAProds wrote on 8/8/2022, 10:07 PM

@Matt-Davidson

Try emailing infoservice@magix.net. While it is true you didn't buy it from Magix direct, it is their product that they gave to BB to sell for them (presumably to make money), and it would be in Magix interest to get the BB process working.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

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GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

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Magix Video Deluxe 2026 Ultimate (although it comes up as "Premium").

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 Home Version 2009

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

Movie Studio 2023

Movie Studio 2024

VPX 12

johnebaker wrote on 8/9/2022, 3:22 AM

@Matt-Davidson

Hi

. . . . I've tried the key card that came in the box . . . .

If the key card does not have a serial number beginning with P3- then you have a voucher to redeem here

John EB
Forum Moderator

Last changed by johnebaker on 8/9/2022, 3:22 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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Matt-Davidson wrote on 8/9/2022, 8:45 PM

Hey Guys, thanks for helping me out I'll be sure to give these a try and Ray I will keep that I'm mind for next time. i'll make a follow up post to let you all know what's happened

Matt-Davidson wrote on 8/20/2022, 9:52 AM

okay, so, for anyone else who has this problem there is your solution, got it all installed with no more problems thank you for all your help!