so i purchased the Magix Movie Pro 2019 and i recently got a new computer because the other one crashed i recovered the installer for 2019 but i cant use the serial number for it so how can i get the product i paid for back?
Hi
. . . . i recovered the installer for 2019 . . . . i cant use the serial number for it . . . .
From where did you recover this?
What is the file name of the installer?
Are you getting Error -14 when trying to activate the program? If so then the program version you are trying to activate is not the one for the serial number you have.
You can get the correct installer for MEP from your account at magix.com.
Select the My Account icon
Login with the email address and password used to register the software, select My Products
There you will find your registered product(s) with an installer download link and the serial number, you can also de-activate the old installation as well.
HTH
John EB
Forum Moderator
i am sorry but after signing in with my email and password this is under the My Account icon
The screenshot you show suggests you did not register your purchase of MEP, hence the fact that there is no "My Products".
Where did you originally buy the app, direct from Magix or elsewhere, and was it a brand new copy when you purchased it?
As @johnebaker asked, what is the exact wording of the error message you see when you enter the serial number?
Jeff
Forum Moderator
Further to what Jeff mentioned, did you use a different email address when you purchased, installed and activated MEP2019?
John CB
i didn't use a different Email and i bought right from the website with the same email nothing should be different i have no other account
his and cant contact customer support the email came back non exsistant and no number popped up it took me to this site which is why i posted this
Use this email, infoservice@magix.net
. . . . his and cant contact customer support the email came back non exsistant and no number popped up it took me to this site which is why i posted this . . . .
Did you follow the article @PATIENT-X linked to in his post above?
If so you would have ended up at this screen
This does not email the request to Magix, the request enters the Support system directly and you get an acknowledgement by auto respond email as shown below with instructions of what to do if the suggested fixes, if any, in the email are not relevant.
John EB
Forum Moderator
ok then i will double check and give it another try
ok so i found the Solution i needed but i don't have idea what email i may of registered it under except the one i use often is there a way to figure it out? if i put the email in will it fix this issue?
@Nick-Giaquinto If you use the same serial number and e-mail you used in the past for registering your software it should work even if the mail doesn't exist anymore. If you remember your mail you can also go to Magix.com and log into your user account with the mail you remembered and your password. I hope you will remember it, too. In your user account you can change your mail to your currently used mail.
ok then
i seriously need to talk to some one about this i tried everything i could still cant get my program working still the same error i loved every where to fix this what am i suppose to do here
I tried all three emails i would of used and used the same serial number i am just really fed up with this
There is no-one to talk to, sorry. The only possible contact is via email to infoservice@magix.net, giving as much detail as you can about the problem
It is always the user's responsibility to note and remember email addresses and passwords for account and software access!
Jeff
Forum Moderator