Comments

SP. wrote on 7/16/2025, 6:29 AM

@JD-Langeman Have you checked your order confirmation email?

Dav-Ciz wrote on 7/28/2025, 5:19 PM

@JD-Langeman Have you checked your order confirmation email?

I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a service ticket but it’s been a month with no contact whatsoever. Is this normal because it’s pretty sad.

ericlnz wrote on 7/28/2025, 8:15 PM

@Dav-Ciz Go to your Magix account https://www.magix.com/us/support/my-service-center/

Under My Products look for your Sound Forge18 where you should find the serial number (activation number).

Dav-Ciz wrote on 7/28/2025, 8:19 PM

@JD-Langeman Have you checked your order confirmation email?

I’m in a similar situation but I was rebuilding my studio, 6 months later I try to install Sound Forge 18 pro and I can’t find the confirmation activation email. I’ve tried creating a service ticket but it’s been a month with no contact whatsoever. Is this normal because it’s pretty sad.

The problem is I can’t find that original email. It just vanished after 6 months. I sent another request today and actually got an AI email how to find the activation codes. We will see if it helps. Thx for your input JD

Jean-michel-Misaine wrote on 7/28/2025, 9:43 PM

J'ai téléchargé sound forge audio studio 12 version d'essai et j' ai pas le numéro de série

jesse-b wrote on 10/16/2025, 4:21 PM

I only got a voucher number with the CD from Amazon. I followed the process of creating a username and password. I registered the product. I was sent the serial number in an email. Everything worked and stopped asking for a serial number a month later. I get a message now requesting an email and serial number, then I get an error 24. I still cannot get in touch will anyone but still trying. The serial number is not on the CD from Amazon.

emmrecs wrote on 10/17/2025, 3:42 AM

@jesse-b

Welcome to the Magix user to user forums.

Which Magix product are you asking about?

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

SP. wrote on 10/17/2025, 4:19 AM

@jesse-b Error 24 usually appears if you try to enter an e-mail address which is not the e-mail address of your Magix customer account.

But rarely this can also happen if you enter the correct e-mail address. In that case, please visit Magix.com and log into your customer account. Look under 'My Products' for your software details and deactivate the installation on your current computer. After that you should be able to activate it again on your computer.