@Jesse-Boyland2330

Hi

Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software?

John EB
Forum Moderator

@Jesse-Boyland2330

Hi

Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software?

John EB
Forum Moderator

I changed my e mail address as it would not register again after reinstalling on same laptop

Thank You

I am trying to fix it. I purchased 2 licenses from Amazon. One of them worked after going through the process of using the Voucher code.
 

I understand that the company need to keep track of the serial numbers/licenses, but there has to be a way to fix things that break down. Charge me but do not make me purchase it over again (full price).

I like the software, still a lot to learn. This was not a hobby, this was a business purchase. What is the solution? Who can generate new Vouchers or Serial Numbers when the process breaks down for customers.

@Jesse-Boyland2330

Hi.

Even if you have changed your email address you can use your old email address to log into your Magix account.

From there you can change your account settings to your new email.

Whether your purchase works or not could depend on how old the program is as some older versions were not made to work with Windows 10 or above operating systems or newer graphics cards. That is not necessarily the Fault of Magix, but the changes to hardware designs in newer components. The program may still work but lose some functionality due to that.

Ray.

Thanks

Nothing changed. Magix sent the serial number to my current email. Who can fix it. I posted a picture of the email. I am currently running a I7 Windows 10 Pro and a I7 Windows 11 Pro. I am reluctant about purchasing another one. I am currently running Vegas Movie Studio HD Platinum which is running fine and a trial Vega Pro 23. They are running fine.

There has to be a way to fix at lease one of the Vegas Pro 22’s that I purchased.

Please help if you can. I have sent numerous emails to support. It’s going two months now.
 

Ticket number Removed by Moderator

@jesse-b The steps you need to do were already mentioned by @CubeAce

Please visit Magix.com and log into your customer account with your e-mail and password. Look under 'My Products' for registered software. If you want to change the e-mail you can do this in the account settings. Then activate your software with this new e-mail address and serial number on your computer. That's all you can do and that's usually all you need to do.

We are just users like you and have no way to change something in your customer account.

Thanks

I have been going through the steps you mentioned for the last couple of months. I appreciate you listening.

Thanks Again

@jesse-b

Jesse, an email address Magix was using recently for licencing issues was infoservice@magix.net.

I don't know if that is still working, but it is worth a try. Provide as many details as you can eg email addresses used, exact program versions, serial numbers, vouchers.

Also, the Vegas programs have their own forum. The link is at the bottom of this page. If you have no joy with infoservice@magix.net, try posting your issue on the Vegas forum.

@Jesse-Boyland2330

Jesse, I just tried that email and it works: I got an automated reply, so give it a shot.

@Jesse-Boyland2330

I had one thought before this topic gets closed due to it being a Vegas problem is that if it is the licence bought through Amazon, Magix may have no way to help you as you would be expected to get in contact with the seller of the program at the point of purchase. We often find problems here with people posting about buying products from third party sellers unless it was a boxed version.

@jesse-b If you actually bought a used copy of Vegas from Amazon it might be the case that the previous owners didn't ask customer support to remove the serial number from their customer account. If that's the case, you cannot use the software and need to contact the seller, as @CubeAce mentioned.

Thank You

Amazon gives you 30 days to return it. I tried to return it. They had 11 last month. They have 7 now. The product is selling.