Seriously, no United States contact numbers to speak to a real person?

Luther-Lambert wrote on 8/8/2019, 8:46 AM

I bought Sound Forge Audio Studio 13 installed it to my desktop, registered it online to my email address, and used it for the first time a few weeks ago. Yesterday, the software will not let me access the program, gives me an error message that it needs to be registered. The popup window shows the serial number and my email address with green check marks by them. When I click on the yellow button at the bottom, I get another error message to contact Technical Support. When I try to do that online, I get messages that my software is too old and I need to purchase the right to ask a question for $12. The only U.S. telephone number anywhere on the website is only available for 4 hours in the afternoon Monday through Friday, but I can all a German number anytime. What kind of circle jerk operation is this to sell me a product and then lock me out of it with zero options to resolve the problem?

Comments

rraud wrote on 8/9/2019, 10:53 AM

Sorry you are having problems. I do not know much about the phone support system and I am not an employee of Magix, so I cannot offer much assistance in this area. I would suggest contacting Magic customer service sales team online (not tech support).

Magix states:
"All queries that are related to Activation or Installation problems need to be directed to the Sales Team, their contact number is also listed below. There are no support fees for Activation or Installation issues. However, please be aware that no Technical Support queries can be dealt with, within the Sales Department"

In general, customer service is usually very helpful according to reports. I am sure they will rectify your activation issue. Please update us Sound Forgre community members on the outcome..

Trensharo wrote on 8/16/2019, 12:42 PM

There is but the number just gives a busy signal...

So on the flip side there kind of isn't.

Sales dept typically responds super fast. Tech support often takes days (IME).