Since yesterday the software crashes if i do anything

avery-routh wrote on 1/8/2021, 1:52 PM

Hello, I've been using the software for the last year to create music for my D&D games and school projects and at no point had any trouble with the software. Suddenly yesterday doing anything in the software causes it to crash giving me a 0xC0000005 exception code with a ACCESS_VIOLATION description. I have the 2019 premium edition and am running on a i7-7700k with 16gb of ram and a gtx 1070 so I don't belive my hardware is the issue, also updating the software, updating my drivers, and restarting my pc did not fix the issue

Comments

SP. wrote on 1/8/2021, 2:06 PM

@avery-routh

I have four ideas, what I would do:

1. I would check the computer for malware.

2. I would reinstall Music Maker.

3. I would check in the list of current Windows updates if something was installed and uninstall the last ones.

4. If this doesn't help I would check my RAM by removing it completely and then trying to run the system by only using one RAM stick at a time. If the error happens with one of the sticks it could be faulty.

avery-routh wrote on 1/8/2021, 2:19 PM

@SP. hi thanks, I've checked I don't have malware, I fully reinstalled it while trying to update the software cause even updating was causing crashes, I just updated windows and it did not affect the crash rate. and I can't imagine it was my ram all my other software still work perfectly and I am running more intensive software like unreal engine 4

SP. wrote on 1/8/2021, 7:54 PM

@avery-routh Unreal Engine is not really more intensive. Music Maker does sample accurate realtime audio calculations on your PC which can stress your CPU very much if you don't have an audio device with a good ASIO driver. It is like playing an Unreal game without a GPU.

Do you have VSTs on your computer? Maybe one of those causes the crash? Or maybe some of your audio files were corrupted and are now causing this crash?

avery-routh wrote on 1/11/2021, 11:03 AM

@SP. hi ive tried removing all of my VSTs and soundpools than uninstalled and reinstalled the software and I didn't seem to fix the issue, I've noticed the software crashes the soonest if I try to go into the shop as it crashes right after the shop loads

johnebaker wrote on 1/11/2021, 11:48 AM

@avery-routh

Appears you have checked everything except your Antivirus.

Check it is not blocking the program or has quarantined any of the programs sub components - see this topic - although it only mentions Avast/AVG, this has since been reported with other AVs and their Folder/Ransomeware protection feature which can can be 'over protective'.

Re-installing does not help fix problems unless you also remove files and folders left behind after un-installing.

We recommend using Revo Uninstaller (free version) to do the un-install and the scan for left overs in both the registry and program folders.

HTH

John EB