Sound Forge Already Installed Error

Former user wrote on 11/29/2022, 8:52 PM

I purchased Sound Forge (and some other products) on Humble Bundle a while ago because I wanted to be able to record guitar tracks on my desktop computer. They automatically installed on my C: drive, but I didn't want that as space is/was limited. I tried to move the program to a new drive, but it wouldn't let me. I then uninstalled the program (yes, through control panel) to try to install on my other drive (same computer). I got this message every time I try to install. I eventually gave up after searching the internet for similar issues.

Everything else I was able to re-install properly. Acid, Samplitude etc...

Now I'm having problems with another DAW, and would really, really like to try Sound Forge.

Short of formatting the HDD, is there any way to make it so Sound Forge doesn't detect itself when it's not there? Win 10 does not show it on any drive.

Thanks,

Comments

emmrecs wrote on 11/30/2022, 3:53 AM

@Former user

Welcome to the Magix user to user forums.

Unfortunately, as you have found, the Windows Add/Remove Programs is far from perfect at ensuring that everything connected with a particular program is removed when an uninstall is run. Primarily, this is because certain files and/or folders are created on first and subsequent runs of the program and the install log knows nothing of their existence and so doesn't remove them!

This page on the Microsoft support site gives you access to a M$ utility designed to help in just the situation you are. Just make sure you follow the instructions carefully!

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

rraud wrote on 11/30/2022, 10:29 AM

See this recent thread as well.

.. and welcome again to the Magix Sound Forge users community @Former user .

Former user wrote on 12/2/2022, 10:58 PM

@Former user

Welcome to the Magix user to user forums.

Unfortunately, as you have found, the Windows Add/Remove Programs is far from perfect at ensuring that everything connected with a particular program is removed when an uninstall is run. Primarily, this is because certain files and/or folders are created on first and subsequent runs of the program and the install log knows nothing of their existence and so doesn't remove them!

This page on the Microsoft support site gives you access to a M$ utility designed to help in just the situation you are. Just make sure you follow the instructions carefully!

HTH

Jeff
Forum Moderator

Hi Jeff,

Thank you for the response.

Sound Forge does not appear in the programs available to uninstall using the troubleshooter. I input the product key, and the troubleshooter said it fixed the problem. Tried to install and got same error message.

Is there any way this is a Sound Forge issue and not a Windows issue?

 

Thanks,

emmrecs wrote on 12/3/2022, 4:25 AM

@Former user

Is there any way this is a Sound Forge issue and not a Windows issue?

I think it highly unlikely!

Have you also followed the link in @rraud's post to Revo Uninstaller Pro? I also use this program and can thoroughly recommend it as a possible solution to fully remove whatever it is that is left behind on your computer.

Jeff

EDIT: to add; I see you reported Rick's advice as "An ad for a paid service, nothing to do with Magix". The advice to look at Revo is most definitely NOT an ad for anything! Both Rick and I, as I stated, along with at least one other moderator on this site, use this program in order to securely install and uninstall software. We do not promote or advertise it, we merely recommend it as the best solution we have found to resolving problems created when programs fail to install or uninstall correctly.

Last changed by emmrecs on 12/3/2022, 4:36 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Former user wrote on 12/5/2022, 7:14 PM

False statement removed by Moderator But it doesn't matter because it didn't work anyway.

 

emmrecs wrote on 12/6/2022, 4:18 AM

@Former user

No, it is not an advertisement and your erroneous and potentially libellous statement has been removed from your post.

Is that a screenshot from Revo Uninstaller Pro? If you are using the free version it does not include the Forced Uninstall process which is what you need to use. I would also always use the Advanced Scan method to ensure all "leftovers" are removed successfully.

Jeff

Last changed by emmrecs on 12/6/2022, 4:21 AM, changed a total of 1 times.

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D

Former user wrote on 12/6/2022, 7:43 PM

Here's the post I was directed to in the above-mentioned thread:

Hi @Mike-Paulsen, Revo Uninstall Pro has a 'forced uninstall' tool for the missing uninstaller situation you describe. Unfortunately the free version (highly regarded and adequate in most other cases), does not have this mode.
If the Windows troubleshooter and other procedures fail, Revo Uninstall Pro will usually not break anyone's bank.. and is currently on sale for under $20 usd.

Addendum Update, according to Revo, the Uninstall Pro trial version is fully functional for 30 days.

And here's the definition of "Advertisement":

ad·ver·tise·ment

/ˈadvərˌtīzmənt,ədˈvərdizmənt/

Learn to pronounce

noun

a notice or announcement in a public medium promoting a product, service, or event or publicizing a job vacancy.

"advertisements for alcoholic drinks"

 

Now the reason I reported it. It being my first post here, I didn't know how to differentiate between mod and regular user. He (unlike you) did not introduce himself as a moderator. And I would think that a moderator would be interested in someone... "directing people to"? "recommending"? a third party paid service on their board. Guess not.

 

Also, yes, that was a screenshot of the pro version not working. But thank you for reminding me that the best solution I can expect here is to pay a third party for a chance at getting a Magix product to work. I'm sure Revo appreciates it.

 

...libellous (sic)... lol

emmrecs wrote on 12/7/2022, 3:49 AM

Since the OP has now clearly closed his forum account I will similarly close this thread.

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D