Is Magix trying to force and arm twist existing license holders of Sound Forge to upgrade. I created a ticket about 5 days ago asking for the download link for Sound Forge (which was previously available in the Sony website), and has not got any response yet. There is no customer care phone number for Magix, nor are the previous Sony customer care numbers operational.
For sure this appalling customer service creates doubts in the mind of anyone genuinely wanting to upgrade or purchase a Magix software product. Is anyone at Magix listening at all?
Reproducing below the email sent last week:
For my Sound Forge Pro Mac 1.0 software, i am unable to reinstall it. My Machine ID is --------------- and I also have an authentication code.
Can you please provide a resolution asap. I have been searching for your customer care number, and it does not have any. I am shocked that such a premium product has no customer service line. I have a lot of dependency with my Sound Forge pro software, and would like to install it on my system as soon as possible.
Please provide me with a resolution, and atleast a live customer care contact number.
In summary, I am looking for the following:
- Download link for Sound forge Pro as it was available previously
- Support for install if I run into issues
- Alternative if the support for my version does not exist with Magix
- Relevant forums for discussion.