I don't know what caused this to start happening but I can no longer open .wav files in Sound Forge Pro 13. Any .wav file I try to open results in Sound Forge immediately crashing. I uninistalled and reinstalled it and that did not help. I'm running Windows 10 on a Ryzen 9 3950X. It also seems impossible to get any kind of contact with customer support on this website, I keep getting redirected to posting on forums or searching knowledge bases.
If anyone knows how to get in touch with a support representative at Magix that would be really appreciated, this wasn't cheap software and I shouldn't be on my own if it doesn't work.
This is the crash report I get:
File: C:\Users\andre\AppData\Local\MAGIX\SOUND FORGE Pro\13.0\dx_grovel_x64.log
File: C:\Users\andre\AppData\Local\MAGIX\SOUND FORGE Pro\13.0\vst_grovel.log
Application Name: SOUND FORGE Pro
Application Version: Version 13.0 (Build 131) 64-bit
Problem: Unmanaged Exception (0xc0000005)
Fault Module: C:\Program Files\SOUND FORGE\SOUND FORGE Pro 13.0\forgek.dll
Fault Address: 0x0000000180369897
Fault Offset: 0x0000000000369897
Fault Process Details
Process Path: C:\Program Files\SOUND FORGE\SOUND FORGE Pro 13.0\Forge130.exe
Process Version: Version 13.0 (Build 131) 64-bit
Process Description: SOUND FORGE Pro
Process Image Date: 2019-12-18 (Wed Dec 18) 22:00:40