Sound Forge Pro 13 crash whenever I open a .wav file

Andrew-Boie wrote on 5/22/2020, 1:08 PM

I don't know what caused this to start happening but I can no longer open .wav files in Sound Forge Pro 13. Any .wav file I try to open results in Sound Forge immediately crashing. I uninistalled and reinstalled it and that did not help. I'm running Windows 10 on a Ryzen 9 3950X. It also seems impossible to get any kind of contact with customer support on this website, I keep getting redirected to posting on forums or searching knowledge bases.

If anyone knows how to get in touch with a support representative at Magix that would be really appreciated, this wasn't cheap software and I shouldn't be on my own if it doesn't work.

This is the crash report I get:

Extra Information
   File:                C:\Users\andre\AppData\Local\MAGIX\SOUND FORGE Pro\13.0\dx_grovel_x64.log
   File:                C:\Users\andre\AppData\Local\MAGIX\SOUND FORGE Pro\13.0\vst_grovel.log

Problem Description
   Application Name:    SOUND FORGE Pro
   Application Version: Version 13.0 (Build 131) 64-bit
   Problem:             Unmanaged Exception (0xc0000005)
   Fault Module:        C:\Program Files\SOUND FORGE\SOUND FORGE Pro 13.0\forgek.dll
   Fault Address:       0x0000000180369897
   Fault Offset:        0x0000000000369897

Fault Process Details
   Process Path:        C:\Program Files\SOUND FORGE\SOUND FORGE Pro 13.0\Forge130.exe
   Process Version:     Version 13.0 (Build 131) 64-bit
   Process Description: SOUND FORGE Pro
   Process Image Date:  2019-12-18 (Wed Dec 18) 22:00:40


rraud wrote on 5/22/2020, 2:55 PM

Try removing the 'vst_grovel.log' file. It should rebuild when SF is opened. There could be VSTs that are interfering with the application load, Also try moving the VST Fx <.dll> files temporatily to a non-VST search folder.

Otherwise have you tried uninstalling with a third-party uninstaller before reinstalling. The default Win uninstall leaves behind register entries, folders and other data which can mitigate the uninstall.
I recommend the highly regarded Revo Uninstall. There is a freeware version as well as a pro version. The freeware version is adequate for most folks.

Submitting a Tech support request is difficult to find. ... Try here:
Log in and "Describe your problem"

btw, welcome to the Sound Forge forum @Andrew-Boie

Andrew-Boie wrote on 5/27/2020, 5:40 PM

Thanks for the tech support link. I got ahold of them and they suggested using Revo Uninstaller to completely remove and then reinstall. That worked. I'm good now.