Sound Forge Pro 18 failed to install Noise Reduction

David-Rees wrote on 5/4/2025, 12:48 AM

During the installation process of SoundForge Pro 18 (Windows 11 home) it detected an earlier version of noise reduction (v2) and the install skipped installing the new Noise Reduction. It said I need to remove V2 before installing the new NR - the installation continued after that. I can remove V2, but what do I do after that? Is there a way to just install Noise Reduction 5?

I tried using Magix tech support. They sent me an email with some generic answers and instructions that I needed to press "Yes" or "No" if my problem was solved. It said if I press "No" my issue would be assigned to a tech support person. There is no "Yes" or "No" button in the email. I viewed the email from various email clients. Have not received any responses yet.

 

Comments

johnebaker wrote on 5/4/2025, 2:39 AM

@David-Rees

Hi

. . . . There is no "Yes" or "No" button in the email. . . .

There should be a link/button in the email to click, this opens a small dialog with the Yes/No options.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

David-Rees wrote on 5/4/2025, 2:49 AM

My email has 3 links to generic help docs that don't solve my problem, and a link at the bottom to http://www.magix.com. I've viewed it on 3 email clients (and viewed source). I'm worried the lack of a button is maybe why I'm not getting human responses.

johnebaker wrote on 5/4/2025, 4:24 AM

@David-Rees

Hi

. . . . I'm worried the lack of a button is maybe why I'm not getting human responses. . . .

Reply to the email, that the fixes offered do not work and that you have no Yes/No options in the email to respond to.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

rraud wrote on 5/4/2025, 10:04 AM

The Noise Reduction Pack (aka, NR 2.0) is the same as the Sony legacy version. Though there is a 64 bit version of it now, but both the x86 and x64 versions can be installed w/o issue. iZotope's 'RX Elements' is also included as well. Both are available in the installation manager, RX Elements basically has the same tools as NR- 2 and Is arguably better and has an automatic option, which is not as good as a noise-print IMO.

David-Rees wrote on 5/4/2025, 12:26 PM

Are you saying if I run the installation again I will have an opportunity to only select Noise Reduction 5 to be installed?

rraud wrote on 5/6/2025, 10:42 AM

if I run the installation again I will have an opportunity to only select Noise Reduction 5 to be installed?

Hi @David-Rees, I am not aware of any "Noise Reduction 5" ., otherwise.. in the installation manager (see screenshot below), only check-mark "Noise Reduction Pack (64 bit)" which will initiate downloading the actual NRP installation file (Noise_Reduction_Pack_2.0.0.1318_INT_x64_180710_10-25_2_0_0_1318.exe) and starts installation. The installation file can remain in your "C:\Users\-user name-\Documents\MAGIX Downloads\Installationsmanager" folder after installation or it can be deleted (if you so desire). If you already have the 32 bit version from an earlier SF version, you do not need to uninstall it, and both will coexist without issue.

David-Rees wrote on 5/6/2025, 10:52 AM

OK. Thank you. It looks like I have 2.0.1318 installed. I guess the weird thing is this is a new computer (so it had nothing installed on it) and when I installed SF18 Pro the installation said it couldn't install Noise Reduction because it was already installed. But I can see it is installed in my Windows add/remove programs. Thanks

rraud wrote on 5/7/2025, 11:11 AM

Does it work @David-Rees?
The Noise Reduction Pack tools (Noise Reduction, Clipped Peak Restore, Click & Crackle Remove) should be available in the SF Pro 'Tools' menu and can be added to 'Fx Favorites' using the "View> Plug-in manager"
FYI, the NR Pack tools are Direct X. iZ's RX Elements are VST.

David-Rees wrote on 5/7/2025, 12:12 PM

Yes, everything is there. I think I was just confused by the pop-up message during the install that said I needed to uninstall my previous version of noise reduction (given that this is a new pc). I have everything installed and working. I appreciate your help.